Financial Health Strategy Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London Cardiff OR UK Remote 53100 - 71900 (depending on experience) Incentive award tied to performance Benefits Hear from the team

Our Financial Health team

The teams primary goal is supporting those tackling tough financial situations. It is essential that from the very start were on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

Youll play a key role by...

Its all about being there for our customers when they need us the most. Youll play a crucial part in guiding customers creating a pathway out of financial hardship. With your assistance theyll find a fresh start and a clearer financial outlook. You will do this by:

• This is an Individual Contributor (IC) role but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
• Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzos interests
• Working with analysts product managers engineers and operations staff across Monzo to implement proposed changes
• Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
• As a senior member of the team you will be supporting the growth and development of more junior team members.
• Working with external partners to ensure they adhere to Monzos standards and provide good customer outcomes
• Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance control and monitoring.

Wed love to hear from you if

• You have experience of working with external partners including relationship management and auditing
• You have experience in Collections and Recoveries strategies
• You understand the regulatory landscape including CONC SYSC Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
• You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
• You can identify articulate and mitigate risks associated with strategic changes
• You have strong judgement and can make trade-offs between what is desired with what is feasible
• You have a proven ability to gain approval for proposed business changes
• You are highly resourceful and a self-starter; you excel at researching untangling and mapping out unfamiliar regulatory frameworks or new operational domains.
• You are comfortable working in a fast-moving ambiguous and changing company
• You have experience working cross-functionally with engineering risk operations and finance teams
• You are a collaborative strategic problem solver who loves working hard towards a deadline
• Giving customers in financial difficulty the best outcome is at the heart of what you do

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

53100 - 71900 (depending on experience) Incentive award tied to performance

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 4 key steps

• Initial Recruiter Screening Conversation.
• Initial Interview with the Hiring Manager
• Role Specific Interview
• Behavioural Interview

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage