Finance & HR Consultant – Lifetime Services (LTS)

We are growing our Lifetime Services (LTS) team and are looking for an experienced Finance & HR Consultant to support clients operating Microsoft Dynamics 365 Finance & Operations in a live businesscritical environment.

This role is focused on postgolive support service delivery and longterm client success rather than greenfield implementation. You will work across multiple customers simultaneously managing a varied caseload of incidents service requests enhancements and advisory work while building trusted longterm relationships with client stakeholders.

Ideally you will have a strong consulting background with real experience of implementing D365 for a variety of clients and have a solid consulting mindset and skillset.

Key Responsibilities

Service Delivery & Case Management

• Own and manage a portfolio of support service and advisory cases across multiple clients balancing priorities urgency and business impact in a fastmoving support environment.
• Triage analyse and resolve Finance and HRrelated issues within Dynamics 365 F&O applying sound judgement to determine appropriate resolution paths.
• Intelligently prioritise workload managing competing demands while meeting agreed SLAs and service expectations.
• Take accountability for cases endtoend from initial investigation through to resolution communication and closure.

Client Engagement & Communication

• Act as a trusted functional advisor to clients communicating clearly and confidently with finance and HR stakeholders at varying levels of technical understanding.
• Provide regular structured updates to clients on case progress risks and next steps maintaining confidence and transparency at all times.
• Translate complex functional or system behaviour into clear businessfocused explanations for nontechnical audiences.
• Produce high quality design documentation and robust test plans for sometimes complex requirements
• Build longterm client relationships by demonstrating ownership reliability and a strong customercentric mindset.
• Advise on applicability and benefits of One Version enhancements for individual clients

Functional Expertise (Finance & HR)

• Apply strong functional knowledge of Dynamics 365 Finance modules including:
  • General ledger
  • AR/AP
  • Cash & Bank
  • Fixed Assets
  • Project Accounting
• Working knowledge of HR / Human Resources modules to support live operational environments.
• Accounting background a bonus
• Support and advise on areas such as Core Finance Budgeting Reporting integrations (e.g. Payroll) and crossmodule FinanceHR processes.
• Identify root causes of issues rather than symptoms proposing pragmatic supportappropriate solutions aligned to platform best practice.
• Recommend incremental improvements and optimisations that enhance system stability usability and client outcomes.

Collaboration & Internal Working

• Work closely with technical teams Service Delivery Managers and other LTS consultants to resolve complex or crossfunctional issues.
• Produce clear functional analysis specifications or impact assessments where required to support fixes or small change requests.
• Contribute to knowledge sharing within the LTS team by documenting repeat issues known errors and recommended approaches.
• Support continuous improvement of LTS processes tooling and ways of working.

Qualifications :

Skills & Behaviours Were Looking For

• Comfortable juggling multiple priorities across several clients without losing focus or quality.
• Strong organisational skills with a structured methodical approach to case management.
• Calm resilient and professional under pressure in a live support environment.
• Excellent verbal and written communication skills with the confidence to challenge constructively when needed.
• A strong sense of ownership and accountability for client outcomes.

Experience & Qualifications

• Strong background in ERP solutions ideally with handson experience supporting Dynamics 365 Finance & Operations in a live environment.
• Demonstrable specialism in Finance modules with working knowledge of HR modules highly desirable. (or open to learning HR)
• Experience supporting clients in public sector is beneficial.
• A logical analytical approach to problem solving and introducing change into operational systems.
• Experience of at least two full lifecycle implementations with a clear understanding of postgolive support considerations.
• Excellent documentation skills and the ability to produce clear concise functional analysis.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time