Field Service Technician

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology Become a Service Technician at NCR Atleos!

• Job Title: Field Service Technician (FST)
• Location: Central/South Essex
• Hours: 42.5 hours per week

ABOUT THE ROLE

In this role youll meet engineers at security sites to remove cash following strict security protocols. Youll also deliver large parts directly to engineers on-site and assist them during service visits. Alongside this youll handle minor faults - such as clearing card reader issues fixing printer faults resolving note jams etc.

MAIN RESPONSIBILITIES

• Attend high security sites to assist with ATM cash removal wearing appropriate security gear and following all procedures.
• Carry and deliver parts to engineers on-site assisting as needed.
• Manage stock control: return used parts order replacements and maintain inventory.
• Handle low-level maintenance requests (P1 P4) independently.
• Handle non-engineering tickets (e.g. BT meets locksmiths alarm handovers).
• Occasionally travel longer distances to collect larger parts.
• Comply with NCR Atleos Security Policy MST duress policy and all current security protocols.
• Full training and equipment will be provided.

KEY REQUIREMENTS

• Hold a valid SIA license or be available to attend training: 1 week in Rotherham (fully paid)
• Strong local geographical knowledge.
• Full UK driving license required; must be comfortable driving a large van.
• Willingness to travel long distances.
• Basic fault-finding skills: experience with electronics or mechanical devices is a plus.
• Previous experience in service engineering or CVIT roles desirable.
• Some heavy lifting required.
• Strong administrative and communication skills.

• undefined

PLEASE NOTE
All successful candidates will need to provide a 3-year traceable work and education history complete a criminal record and credit background check.

WHAT WE CAN OFFER YOU

• 24 days holiday rises to 25 after 5 years service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits including health cash plan dental cover cancer checks health assessments critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

#LI-WB1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.