Field Service Team Leader
Job Location:
Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
23 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are currently looking for a Field Service Team Leader to cover a location based from the Warrington depot.
The main purpose of the role is to ensure the day-to-day efficient running of the engineering team to facilitate a high quality customer experience play an active part in the leadership engagement and motivation of the team and being the first point of contact for the engineers.
The main purpose of the role is to ensure the day-to-day efficient running of the engineering team to facilitate a high quality customer experience play an active part in the leadership engagement and motivation of the team and being the first point of contact for the engineers.
We offer:
- P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident
- Inspections/Investigations and associated report provision P3
- Engineer accident investigation - application of appropriate corrective action accident reduction initiatives
- Adherence to both company and customer SHE policies and procedures SHE Compliance safety audits site risk assessments and associated training (e-learning completion)
- Engineer performance management team ethic/KPIs continuous improvement
- First level technical escalation & on-site assistance
- Service team skills - engineer engagement retention coaching and development to include training needs identification
- Manage engineering coverage in the team - including absence reporting first line authorisation of holidays etc.
- Team operational KPI performance to target - Productivity Response First time fix Servicing.
- Assist with Engineer appraisals and JLR site audits as required.
Tasks and Qualifications:
- Team meetings Participate in the communication of business objectives and performance against both goals and targets
- Engineer management/designation to suit requirements Engineer tooling PPE and equipment provision assist with equipment checks calibration inspections and testing (PAT)
- New starter integration probationary management and development/mentoring
- First level operational escalation to Management team and Admin.
- WIP management - job and service completion (including appropriate document completion)
- Engineer absence management -Carry out RTW in absence of management team
- Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
