Field Service Engineer II (Andover, MA)

Company Overview

Join us for an enriching journey with Outset a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis streamlining complexity and cost because patients deserve better now not some day.

At Outset were revolutionizing an industry and changing lives. Were impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings from the hospital to the clinic to the home the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. Were giving providers time back to focus on patient care. And were giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

Field Service Engineer II (FSE II) is responsible for the installation preventative maintenance troubleshooting and repair of the Tablo Dialysis System. Reporting to the Manager Field Service this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field the FSE II works closely with clinical staff and patients delivering responsive and professional support. This role involves diagnosing issues identifying root causes and implementing effective solutions. The FSE II also collaborates with cross-functional teamsincluding Production Engineering Marketing and Salesand provides valuable feedback to R&D to support continuous product addition to core service responsibilities the FSE II may be asked to contribute to the development of training materials standard operating procedures (SOPs) and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outsets Quality Management System and careful management of company assets including tools equipment and inventory.

Extensive travel with the United States may be required including overnight stays.

Essential Job Functions and Responsibilities

• Install troubleshoot and repair Tablo Dialysis Systems at customer facilities or patients homes.
• Perform scheduled preventative maintenance that includes calibrations hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed including after-hours holiday and weekend coverage.
• Accurately document all service activities maintain spares inventory and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars trade shows or demonstrations as required.
• Provide detailed feedback to R&D regarding performance serviceability and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications

• Associates degree (Electrical Electronics Mechanical or Fluidics) recommended or military equivalent.
• 5 years Field Service/Industry experience required.
• Knowledge of electronic mechanical and fluids components.
• Must have valid drivers license good driving record and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States primarily by car including overnight stays as required by business needs.
• Ability to read write analyze and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers patients and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications (Excel Word Outlook Power Point) ERP databases and technology innovation.
• Proper mobility techniques to perform physical activities such as standing walking climbing stooping kneeling and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp capable and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths weaknesses opportunities and limits; seeks feedback; gains insights from mistakes; is open to criticism; isnt defensive; is receptive to talking about shortcomings; looks forward to balanced (s and s) performance reviews and career discussions.

Company Culture

At Outset we believe every person matters. Every Outsetter every patient every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU our future Outsetter. At Outset weve designed a professional world that our employees are honored and impassioned to belong to one that offers challenge the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical wont just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.

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Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @ is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately at .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race color national origin religion gender gender identity sexual orientation disability genetic information pregnancy age or any other protected status set forth in federal state or local laws. This policy applies to all employment practices within our organization.