Field Service Engineer

Responsible for the installation troubleshooting testing analyzing maintaining repairing and training of Syntegon packaging equipment and associated products to ensure minimal downtime maximum production efficiencies and efficient operation of customer equipment while being backed by a team of Syntegon experts. Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.

Key Responsibilities:

Within area of operation the Field Service Engineer will:

• Participates in internal external and vendor training to maintain and further develop level of technical expertise and proficiency.
• Performs assembly installation startup modernization upgrades commissioning and production support at customer sites.
• Performs service work including troubleshooting and preventative maintenance at customer sites.
• Provides Help Line activities to customers
• Provides training for customers on proper operation machinery updates/modifications maintenance operational health and safety requirements of packaging machinery.
• Provides support to customer operations with needed adjustments and settings on equipment to ensure optimized performance.
• Support final machine checkout at Factory Acceptance Test at Syntegon.
• Identify and support implementation of continuous improvement opportunities.
• Represents the company to customers and colleagues in a professional manner acting as an ambassador for Syntegon ensuring good working relationships with the customer and Syntegon colleagues and that Syntegons reputation is sustained.
• Maintain and contribute to a well-organized working environment at both company and customer facilities.
• Domestically and international travel

Qualifications :

Basic Requirements    

• Must have completed apprenticeship in the area of mechanics precision mechanics electrical engineering or mechatronics or have equivalent experience
• Must have at least 3 years of work experience in the packaging industry or comparable automated industrial equipment and Passed Advanced Training successfully.
• Must have a minimum of 2 years of experience working with PCs and Microsoft Office.

Preferred Qualifications

• Excellent written and verbal communication skills.
• Ability to collaborate with other functions and foster teamwork.
• Strong problem-solving skills.
• Ability to work independently.
• Strong mechanical aptitude detail oriented.
• Strong mathematical skills.
• Ability to adapt to multiple and changing priorities and deadlines.
• Allen Bradley Siemens or Beckhoff experience is a plus.
• Proficient in English language reading and writing.
• Additional language skills a plus.

Physical Requirements

• Work in tight quarters; on top of and underneath packaging equipment.
• Stand stoop kneel and bend continuously while working on equipment (66% of the time).
• Submit to safety background and drug/alcohol testing as required by Syntegon or our customers 
• Wear personal protective equipment as required.

Additional Information :

What we offer;

At Syntegon youll have the space to grow and make an impact. Youll work in an international environment with an informal culture and plenty of opportunities to develop yourself.

We believe work should be both rewarding and enjoyable. Youll be part of an open-minded supportive team where collaboration growth and new ideas are encouraged. Alongside this we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary with regular reviews
• 25 days holiday plus bank holidays to recharge
• Flexible working with annualized hours scheme
• Generous pension scheme with Aviva
• Life assurance of 7 x annual salary for peace of mind
• Simply Health medical cashback plan for everyday healthcare costs
• Income protection after 2 years service
• Cycle to Work and Tech schemes to make life easier
• Wellbeing support through Everymind at Work
• A friendly social culture with regular activities and the chance to grow your career in a global company with a local spirit
• Discretionary company bonus scheme linked to company performance

To ensure the protection of your personal data we kindly ask you to apply exclusively through our online applicant management system were unable to consider applications sent by email or post.

Remote Work :

Yes

Employment Type :

Full-time