Field Service Administrator

As a Field Service Administrator / Coordinator you will play a key role in supporting the efficient delivery of JBT Marels field service operations. You will coordinate and oversee a range of administrative activities ensuring service requests schedules documentation time reporting expenses and customer invoicing are processed accurately and on time.

Working closely with Field Service Engineers Service Management customers and internal teams you will help ensure a seamless service experience from initial request through to completion. You will also act as an informal point of support for less experienced colleagues helping to resolve more complex administrative queries and sharing best practices.

What Youll Be Doing

• Coordinate and manage administrative activities supporting field service operations ensuring requests and tasks are completed accurately and on time
• Maintain field service schedules assignments and resource availability
• Process time reporting expense claims customer invoicing and cost-allocation corrections
• Prepare and distribute visit documentation service reports and performance information
• Communicate with customers and Field Service Engineers to confirm appointments manage enquiries and resolve scheduling issues
• Provide administrative support and guidance to junior coordinators and administrative colleagues
• Work closely with Service Management and internal teams to ensure efficient and coordinated service delivery
• Maintain accurate records and documentation in relevant service CRM and ERP systems
• Follow established procedures and support compliance with company policies quality standards and regulatory requirements
• Identify opportunities to improve field service administration processes and service quality
• Support training and development activities for field service administrative teams
• Provide additional administrative support to Field Service Management as required

About You

You are an organised proactive and service-minded professional who enjoys working in a fast-paced environment where priorities can change. You are comfortable managing multiple activities simultaneously communicating with different stakeholders and taking ownership of tasks from start to finish.

Youll bring:

• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• A proactive approach and the ability to work independently
• Strong communication and interpersonal skills
• A customer-focused mindset with a professional approach to customer interactions
• The ability to manage competing priorities and work to deadlines
• Confidence working with colleagues across different functions and levels
• A willingness to support and guide less experienced colleagues
• A continuous-improvement mindset and willingness to identify better ways of working

Experience & Education

• Experience in field service administration service coordination customer service logistics or a similar operational environment
• Experience working with service CRM or ERP systems is preferred
• Good understanding of administrative processes scheduling invoicing and reporting
• Experience working with time reporting and expense processes is advantageous
• Strong Microsoft Office skills particularly Excel and Outlook
• Experience working in a technical engineering manufacturing or industrial environment is an advantage
• Ability to work effectively within a multicultural and multidisciplinary organisation
• Good written and verbal English skills; additional languages are an advantage

Whats in it for you

• A key role supporting a global field service organisation
• The opportunity to work closely with technical commercial and operational teams
• A varied role with responsibility and autonomy
• Opportunities to develop your service coordination and administrative skills
• A collaborative international working environment
• Opportunities to contribute to continuous improvement and process development
• Career development opportunities within a global organisation

Who We Are

JBT Marel is a global leader in food processing technology delivering innovative solutions that help customers improve efficiency quality sustainability and productivity across the food industry.

Interested

If you are organised customer-focused and ready to play an important role in supporting world-class field service operations we would love to hear from you.

Join us and help deliver excellence in service at JBT Marel.

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