Field Sales Ops Lead, CS Startup SSOE Sales Ops EMEA

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and unwavering support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

We are seeking a Startups Field Sales Operations Lead for the EMEA (Europe the Middle East and Africa) region. Operating in an environment of rapid scale and increasing complexity you will partner directly with EMEA Startups Sales leadership as a strategic co-pilot synthesizing historical performance data into forward-looking business intelligence translating complex analyses into executive-ready recommendations that shape investment priorities and growth strategies defining the operating model and architecting the business processes and inspection mechanisms across Sales Solutions Architecture and adjacent functions that enable the organization to anticipate market shifts allocate resources with precision and consistently outperform against its growth objectives. This role operates at the edge with local EMEA stakeholders while partnering closely with the global Startup Ops team that coordinates at scale ensuring we maintain proximity to the business while operating with consistency and leverage.

This role will deliver measurable business outcomes through two complementary skillsets. As a Strategic Business Partner you will serve as a trusted advisor to EMEA Startups leadership across Sales Solutions Architecture (SA) Investor Management (IM) and Business Development. You will develop deep insights identify growth opportunities and deliver high-value strategic analysis that proactively drives the business forward leveraging data GenAI-powered intelligence and both internal and external data sources. As an AI-Powered Process Owner you will own critical operational processes end-to-end building new AI agents and customizing global agents for the specific needs of the Startups business. You will drive successful AI implementation and adoption across field teams championing agentic AI and intelligent automation to ensure the EMEA Startups team operates at the frontier of operational excellence.

The successful candidate will be a blend of strategic thinker and hands-on operator - equally comfortable rolling up their sleeves to build forecasting models interrogate data at scale and architect AI agents as they are distilling complex analyses into executive-ready narratives that influence investment decisions at the senior leadership level. You will bring deep analytical horsepower: fluency in working with large data sets proficiency with the technical tooling required to manipulate them (CRM platforms Excel AI agents) and the intellectual curiosity to push beyond surface-level reporting into root-cause analysis and predictive insight. You will be a builder at heart who sees a manual process and instinctively designs an automated solution who experiments with agentic AI and simulation modelling not because they are told to but because they understand the compounding leverage these tools create. Equally critical is the ability to operate as a strategic communicator and influencer: building trust with senior stakeholders across functions and advocating for the customer perspective in every operational decision. You will thrive in ambiguity move with speed over perfection iterate relentlessly and bring the ownership mindset required to drive transformation in a high-growth rapidly evolving environment.

Key job responsibilities
Architect and own the EMEA Startups operating model end-to-end including annual planning headcount modelling and goal-setting while continuously evolving these processes through AI-powered automation to drive efficiency and precision at scale.
Serve as a strategic co-pilot to EMEA Startups leadership delivering high-value analysis forward-looking business intelligence that shape investment priorities identify growth opportunities and translate complex data into executive-ready recommendations that proactively drive the business forward.
Own the business cadence and performance management rhythm across EMEA designing and driving rigorous weekly/monthly business reviews forecasting pipeline inspection deal reviews and revenue reconciliation.
Build deploy and scale AI agents and automation solutions for Startups-specific needs driving AI adoption across field teams and ensuring the EMEA Startups team operates at the frontier of operational excellence.
Partner with the global SUP Ops team to design high-impact operational programs balancing global consistency with local relevance across Geos Areas Motions and Verticals while optimizing seller SA and IM productivity through data-driven mechanisms enhanced reporting and AI-powered enablement that deliver measurable business outcomes.

About the team
Diverse Experiences
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- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Experience with GenAI tools AI agent development or AI-powered automation platforms and track record of driving AI adoption or digital transformation initiatives within a sales or operations environment
- Demonstrated experience in strategic analysis translating data into actionable business recommendations and presenting to senior leadership

- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Experience working in a matrixed environment influencing strategy and achieving goals by working across the organization
- MBA or experience in sales
- Strong understanding of Amazons operational model and mechanisms

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