Field Operations Manager (Property Manager)

Location: London (On Site)

Hours: MondayFriday 9:0018:00

Rate: 18 to 22 per hr

Madestays is Londons premier luxury property management & hospitality-tech firm overseeing a portfolio of high-end homes across Mayfair Belgravia Knightsbridge Soho and more. We deliver seamless 5-star hospitality experiences that delight guests and maximise owner value.

We are building the future of StayTech - blending hospitality property management and technology to set a new benchmark in the short-let and luxury rental space.

• Personally welcome incoming guests: check-in support key handover orientation.
  
  

• Manage on-site guest payments & damage deposit collection.
  
  

• Act as the primary on-the-ground contact for guest inquiries emergencies and concierge requests.
  
  

• Uphold Madestays guest satisfaction standard (95% 5-star reviews).
  
  

• Represent Madestays with property owners during viewings handovers and operational updates.
  
  

• Conduct detailed property condition assessments for new and existing homes.
  
  

• Manage turnover schedules across the portfolio - assign and coordinate housekeepers and contractors.
  
  

• Inspect and enforce 5-star housekeeping and furnishing standards conducting spot-checks post-turnover.
  
  

• Post-check-out reporting: log damages defects and service requests.
  
  

• Source vet and negotiate with contractors across plumbing electrical carpentry and general maintenance.
  
  

• Manage inventory of linens consumables and amenities; troubleshoot urgent turnovers.
  
  

• Lead property onboarding inspections to identify required upgrades and compliance needs.
  
  

• Scope renovation projects: prepare cost estimates obtain quotes and negotiate contractor terms.
  
  

• Oversee project timelines budgets and quality control to ensure delivery to Madestays brand standards.
  
  

• Liaise with property owners throughout renovation or upgrade projects providing regular progress updates.
  
  

• Track budget vs. actual maintenance spend per property.
  
  

• Reconcile on-site cash collections (deposits pet fees extras) with the finance team.
  
  

• Provide regular owner reports on property performance guest feedback and financial updates.
  
  

• Ensure compliance with all health & safety fire and short-let licensing requirements.
  
  

• Maintain property records: certificates insurance maintenance logs.
  
  

• Act as the on-site lead for incident management escalating issues promptly and appropriately.
  
  

• 2 years in property management hospitality operations or high-end residential leasing.
  
  

• Proficiency with Guesty Asana G Suite (bonus: Duve Notion Canva).
  
  

• Strong organizational skills - able to juggle turnovers contractors and guest requests seamlessly.
  
  

• Excellent communicator: polished clear and professional with guests owners and contractors.
  
  

• Acute attention to detail - you notice the small things others miss.
  
  

• Basic financial acumen: comfortable with budgeting invoicing and reconciliations.
  
  

• Familiarity with dynamic pricing platforms or revenue-management concepts.
  
  

• First-aid health & safety or fire-marshal training.
  
  

• Be the face of Madestays luxury hospitality brand in London.
  
  

• Competitive pay performance bonuses and career progression into Senior Ops or Property Leadership.
  
  

• Work with best-in-class tools and a passionate team defining the future of StayTech.
  
  

• Direct exposure to both operational excellence and high-level owner relations.
  
  

Send your CV and a brief note detailing:

• Your proudest property-turnover success story.
  
  

• The ops tool you love (and why).
  
  

• When you could start.
  
  

Email:

Subject: Field Operations Manager (Property Manager)