Field Excellence Head
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Job Summary
Salary Range:
71330.00 - 132470.00Job Description Summary
#LI-HybridWork Arrangement: Hybrid Working
Location: London (The Westworks) United Kingdom
Relocation Support: This role is based in London United Kingdom. Novartis is unable to offer relocation support: please only apply if accessible.
The Field Excellence Head drives field performance and operational excellence across Commercial and Value & Access teams through data-driven frameworks incentive design and performance management. This role ensures alignment between field execution brand strategy and access priorities. Acting as a key partner to senior stakeholders the position enables optimized field force effectiveness and consistent delivery of strategic objectives.
Job Description
About the Role
The Field Excellence Head is responsible for leading field performance strategy and execution excellence across Commercial and Value & Access functions.
This role establishes standardized approaches to field KPIs incentive schemes territory design and go-to-market execution. The position works closely with cross-functional stakeholders including Therapeutic Area and Value & Access leaders to ensure field operations are aligned with business priorities regulatory requirements and global standards. The role also drives continuous improvement in sales force effectiveness through analytics insights and capability development.
Key Responsibilities
Define and implement standardized field KPI frameworks dashboards and reporting to support performance management
Lead design governance and execution of commercial incentive schemes and Value & Access field metrics
Monitor and analyze field performance providing actionable insights and recommendations to senior stakeholders
Oversee territory design alignment and optimization across Commercial and Value & Access teams
Support development of go-to-market strategies including field force sizing structure and deployment models
Collaborate with CRM and field system owners to ensure effective implementation of tools and analytics capabilities
Align field KPIs and incentive structures with brand strategy access priorities and international standards
Maintain and analyze healthcare decision-maker and target account data to support stakeholder engagement strategies
Drive continuous improvement through benchmarking analytics and performance diagnostics
Lead and develop high-performing teams fostering a culture of accountability collaboration and excellence
Essential Requirements
University degree in biosciences business engineering or a related field
Significant experience in pharmaceutical or biotech commercial operations
Proven experience in sales force effectiveness field excellence or commercial excellence leadership roles
Experience designing and managing sales incentive schemes and performance frameworks
Strong understanding of territory design call planning and field force deployment strategies
Experience working with CRM systems and business intelligence tools
Strong analytical and data-driven decision-making capabilities
Proven ability to influence and collaborate with cross-functional stakeholders
Rewards
At Novartiswerecommitted to reimagining medicine together - and rewarding the people who make it happen.
The rewards of being part of our team go far beyond base pay and also offer a variety of competitive benefits inkindto help you thrive personally and professionally such as insurance plans retirement plans wellbeingresourcesand global recognition addition we provide flexible and hybrid working options where possible anda minimum of14 weekspaid parental leave.
Expected Annual Base Salary Range for role:
London: 71300 - 132470 GBP Annual
The salary offered isdeterminedbased on gender-neutralobjectives such as relevant skillscompetenciesand experiencein accordance withthe Novartis pay setting policy and upon joining Novartis will be reviewed periodically.
In addition to your base salary you may be eligible for a performance-based bonus depending on certain performance parameters. Further details will be provided during the application process.
Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverseequitableand inclusive environment that treats all employees with dignity and respect as outlined in our Code of Ethics.
Readourbrochureto learn more about our global total rewards offering: Benefits and compensation may vary by country and are subject to local legal requirements including provisions of collective bargaining agreements where applicable. A full overview of your compensation package including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity will be communicated separately to you during the applicationprocess.
Commitment to Diversity and Inclusion / EEO paragraph:
Novartis is committed to building an outstanding inclusive work environment and diverseteamsrepresentativeof the patients and communities we serve.
Why Novartis:Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaboratingsupportingand inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together and Rewards:Read our handbook to learn about all the wayswellhelp you thrive personally and professionally: Novartis:Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together and Rewards:Learn about all the ways well help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
Skills Desired
Business Dashboards Business Performance Management Coaching Commercial Excellence Customer Engagement Customer Satisfaction Data Analytics Merchandising Project Planning Sales OperationsAbout Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
