Field Care Supervisor
Job Summary
Working with the Deputy Care Manager to ensure Home Instead care operations have outstanding compliance.
- Provide support to our Care Professionals in their day to day job
- Onboard new carers and introduce them to clients
- Carry out introductions every time a Care Professional is matched to a client for the first time
- Support supervise and mentor all Care Professionals
- Ensure all services are compliant with legislations CQC standards and regulations
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
- Responding to queries from clients
- Deliver care calls as required in emergencies and gaps in rota
- Take a turn on a rota basis to manage the office on-call telephone support service.
- Continually review and improve processes to ensure the most effective and efficient service is being delivered
- Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions but the role will also entail a certain amount of office-based administrative work according to business needs.
Qualifications :
Hold or be working towards minimum QCF/NVQ level 3 qualification in Social Care- Understanding of CQC assessment criteria for Outstanding scores
- Extremely well organised excellent planning and prioritising ability with high attention to detail
- Excellent communication and relationship building abilities
Additional Information :
Benefits
Salary - 25000
Benefits:
- Company events
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Remote Work :
No
Employment Type :
Full-time
About Company
Home Instead is the worlds leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CARE Professional t ... View more