FCO

Emergency Gas Responder

Orpington Eltham Deptford Southwark Woolwich Greenwich Blackheath

Start date- October 2026

Base salary:39.1k per annum (increase to43.4kupon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Joint-contribution pension from 6% (12% total) Enhanced maternity& family leave Life assurance HolidayPlusVirtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5836

Do you want to be a part of an innovative and supportive team where there are great opportunities for career progression and development

SGN has an outstanding reputation forproviding excellent servicetoour customers through delivering their gas safely reliably and efficiently. This role is about exactly that-keeping our customerssafeand warm.As we move closer to excitingnet-zeroenergy system in the U.K SGN are ahead of the curve in energytransformationand you will be on the front line of cutting-edge improvements to our sector.

How youll support us on our mission to keep people safe and warm

• Working independently in homes businesses and outside to identify gas leaks and keep people safe

• Engaging with customers across our network speaking to them with confidence andknowledge active listening and understanding their service issues

• Resolving customer situations for a 10/10 customer service experience every time

• Using your ever-growing knowledge of gas services to problem solve complex situations and make situations safe for people property and the environment

• Attending assigned gas escapes within a regulated deadline to ensure our service is robust effective and customer-focused

• Ensuring your van is well-maintained and equipped carrying the equipment tools and PPE required to achieve results and keep yourself safe

• Being part of essential works to keep gas supply running to millions of people all year around and at any time day or night-standby and overtime opportunities apply for irregular hours

You will need

• A friendly and approachable attitude with excellent customer service skills as you will be dealing with members of the public

• A current ACS qualification CCN1 or CESPI and ideally MET1 to 4 (although this is not essential to apply for the role)

• You thrive in an environment involving public interaction adapting to situations and remaining calm during situations

• You are curious always wanting to learn and develop your skills. You seek knowledge from others and like to push and challenge yourself.

• You are flexible withworkingas part of a teamrotathat covers 24 hours a day 365 days a year. This meansout ofhoursand weekend working is is managed through a transparent rota and additional compensation is paid

• A full and validUK manualdriving licence is essential

If you dont have all the qualifications we would still love to hear from youwe provide our own specialised learning and development programs providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN

SGN leads pioneering research and development for anet-zeroenergy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer including CCA Gold Awards forGreat Places to WorkandInclusivity and Accessibility and a proudGoldmember of the Armed Forces Covenant.

About us Benefits Diversity and inclusion

If you require any accommodations or support during the application process reach out to us. Were here to help ensure an inclusive and accessible experience for everyone.