The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Lives premium hospitality spaces during live entertainment events.
Reporting to the Senior Premium & Events Manager the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence strong leadership and exceptional service standards. Working closely with culinary logistics and operational teams the Premium Manager will lead and develop high-performing teams while driving commercial performance maintaining compliance and continuously enhancing the premium guest experience.
Day to Day Key Responsibilities
Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
Inspire coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
Ensure premium hospitality areas are fully prepared and operationally ready for every event.
Drive commercial performance through effective labour management stock control and operational efficiency.
Champion outstanding guest service continuously improving the premium experience through feedback and innovation.
Work collaboratively with Culinary Logistics and Event Operations teams to deliver seamless events.
Support recruitment onboarding and the ongoing development of your team.
Ensure compliance with food safety health & safety licensing and company standards.
Use operational data and reporting to identify opportunities for continuous improvement.
Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.
Skills Knowledge & Expertise
Essential
Proven experience managing premium hospitality or high-volume food and beverage operations.
Experience leading operational teams within a stadium arena live events or similar fast-paced hospitality environment.
Demonstrable experience leading coaching and developing high-performing teams.
Strong commercial awareness with experience managing labour costs and operational performance.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
Experience using Microsoft Office EPOS and workforce management systems.
Good understanding of food safety allergen management COSHH and licensing legislation.
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