Farm Systems Support Technician (field based) South West and Southern England

Job Description

Through its commitment to theScience of Healthier Animals our company offers veterinarians farmers pet owners and governments one of the widest ranges of veterinary pharmaceuticals vaccines and health management solutions and services as well as an extensive suite of digitally connected identification traceability and monitoring products. Our company is dedicated to preserving and improving the health well-being and performance of animals and the people who care for them.

Our company has a range of market leading livestock intelligence solutions andthis role will form part of our product support function within the Ruminant Business Unit of Animal Health.

Success in this role means delivering reliable on farm and remote technical support for livestock monitoring and milking intelligence solutions ensuring systems are correctly implemented and maintained customers are confident and supported issues are resolved endtoend with minimal repeat faults and strong trusted relationships are built across farmers partners and internal teams.

Responsibilities:

• Lead all aftersales technical support for our livestock intelligence solutions including monitoring milking systems and RFID readers including fault finding and troubleshooting across hardware software and connectivity
• Deliver proactive support through planned followups system health checks and early identification of potential issues to minimise downtime and repeat faults
• Complete and review site surveys ensuring systems are correctly specified and suitable for onfarm installation
• Coordinate implement and approve product installations working closely with installers and internal teams
• Deliver inperson onboarding and training for new customers to ensure confidence in system use
• Manage and coordinate postsales technical issues driving efficient resolution and a positive customer experience
• Maintain accurate records in the CRM system including work orders customer interactions and support case management while collaborating regularly with the local commercial veterinary and Global Support teams

Your Profile

• Proven experience in technical fault finding and troubleshooting of electronic electromechanical and pneumatic systems
• Handson experience working on dairy farms or supporting farmbased equipment
• Experience supporting livestock monitoring milking or farm automation equipment
• Strong customerfacing skills with the ability to communicate clearly and professionally with farmers and stakeholders
• Customerfocused mindset with a proactive solutionoriented approach
• Ability to manage support cases endtoend prioritising faults and driving timely resolution
• Administrative upkeep of databases e.g. Customer Relationship Management Platform
• Good general IT and systems knowledge including PCbased software networking and basic connectivity
• Selfmotivated organised and comfortable working independently in the field
• Willingness to travel and work flexibly to support onfarm operations

Required Skills:

Adaptability Adaptability Animal Science Client Side Scripting Consumer Relations Customer Relationship Management (CRM) Customer Service Management Dairy Operations Data Analysis Equipment Monitoring Inquiry Handling Livestock Management Onboarding Order Processing Preventive Maintenance Product Knowledge Product Sales Training Quote to Cash Remote Support Report Preparation Sales Data Management Site Surveying Teamwork Technical Support Technical Troubleshooting 1 more

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

No

Job Posting End Date:

06/5/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.