Family Engagement Lead Croydon
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Job Summary
About Babyzone
AtBabyzone we believe that every child deserves a fair start in life regardless of their background or circumstances. Our mission is to empower families and their children from conception to age five by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more charityfunded by foundationsphilanthropists andtrusts including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial geographic or cultural barriers - by offering free evidence-based classes and resources in premium fully accessible community hubs.
Reporting to the Head of Babyzone the Family Engagement Lead is responsible forthe smooth running of Babyzonedelivery days. Their responsibilities will includeset-upand operationsfront-of-housedutiesclose-downduties andadditionalduties asrequired. Family Engagement Leads will needqualitiessuch asorganisational skills interpersonal communication problem-solving and flexibility.
- Ensure optimal preparation of areas in Legacy Youth Zone intended for sessions including moving furniture adjusting layout and other necessary changes;
- Support class leaders with the set up and pack down of their equipment;
- Support the setup of exploratory play zones projector feeds and other elements to create a welcoming and functionalenvironment;
- Ensure easy access to essential amenities like pram parking andbaby-changingtoilets.
- Provide a warm and supportive welcome for all families attendingBabyzone;
- Explain Babyzoneoperationsandimportant informationtofamilies;
- Capture family numbers and basic postcode data as familiesarrive;
- Act as a floating resource to ensure positive experiences for allattendees;
- Problem-solve any issues raised by families or class leaders during theday;
- Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
- Assistclass leads in packing up all equipment used for exploratory play andclasses;
- Return Youth Zone areasto original setup;
- Ensure all rooms are cleared of anyitemsfromBabyzoneactivities;
- Report attendee numbers and any observations/issues to the Head of Babyzone.
- Supervise and guideadditionalvolunteers apprentices or support staff asnecessary;
- Respond toand actionreasonablerequestsfromthe Head ofBabyzone;
- Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.
- Complete all necessary safeguarding training ina timelyfashion as directed by theSafeguarding Lead andHead of Babyzone(this is to be completed before starting your first day);
- Adhereto safeguarding policiesandmaintainaculture of safetyfor children families andstaff;
- Report any safeguarding concerns to the Head of Babyzone or Safeguarding Lead as soon as possible;
- Adhere to all Babyzone policies and procedures.
- Organisation
- Ability to coordinate multiple tasks efficiently and ensure smooth operations;
- Interpersonal skills;
- Strong communication skills to engage positively with families class leaders and other stakeholders;
- Problem-solving;
- Ability to respond effectively to any issues that arise ensuring a positive experience for all attendees;
- Flexibility;
- Willingness to adapt to changing needs and undertake additional duties as required;
- Value alignment;
- A passion for the Babyzone mission and a commitment to making a positive impact in the community.
Role Details:
- Salary: 14.80 per hour (Real Living Wage)
- Contract: Part-time permanent term-time only
- Hours: Fridays term-time only (8:15am - 3:00pm)
- Location: Legacy Youth Zone 125 Whitehorse Road Croydon CR0 2LG
- Start Date: As soon as possible
Benefits:
- 33 days annual leave including bank holidays (pro-rated)
- Flexible working pattern to suit your lifestyle
- Matched pension contributions (if eligible)
- A supportive and inclusive working culture
- Be part of a national network making a real difference
