Facilitator Coordinator

What Youll Be Doing

Facilitator Matching & Scheduling

• Source and schedule Associate Consultants and Faculty for virtual and in-person learning experiences.
• Match facilitator expertise availability language capability and customer requirements.
• Balance customer needs regional considerations and facilitator utilisation.

Delivery Readiness

• Coordinate delivery logistics to ensure every engagement is fully prepared.
• Raise Statements of Work and Purchase Orders.
• Ensure facilitators are briefed informed and equipped for successful delivery.

Regional Collaboration

• Partner closely with Customer Experience and Sales teams.
• Stay ahead of upcoming customer activity and changing priorities.
• Proactively adjust plans to ensure smooth delivery.

Facilitator Support

• Act as a key point of contact for facilitators within your region.
• Resolve queries efficiently and provide timely updates.
• Contribute to a positive and professional facilitator experience.

Onboarding Coordination

• Support the onboarding of new facilitators.
• Ensure access to systems processes and delivery resources.
• Help new facilitators build confidence and connection from day one.

Data & Platform Management

• Maintain accurate facilitator information across multiple platforms including D365 SharePoint and Teams.
• Ensure data quality supports effective planning reporting and decision-making.

Commercial Administration

• Process facilitator expenses accurately and efficiently.
• Support financial tracking and reporting activities.
• Identify opportunities to improve value and cost effectiveness.

Continuous Improvement

• Look for smarter ways of working.
• Contribute ideas that improve scheduling regional consistency and facilitator experience.
• Help shape scalable efficient coordination processes.

What Success Looks Like

In this role youll be successful when:

• Workshops and programmes are resourced smoothly and delivered without disruption.
• Facilitators report a positive professional and supportive experience.
• Scheduling and delivery information is accurate up to date and reliable.
• Regional teams experience strong communication and collaboration.
• Customer satisfaction remains high through seamless delivery and strong facilitator preparation.
• Process improvements create greater efficiency consistency and impact.
• Facilitator spend is managed effectively while maintaining quality outcomes.

Qualifications :

What Were Looking For

Youll likely bring:

• Experience coordinating schedules resources projects or events in a fast-paced environment.
• Excellent organisational skills and strong attention to detail.
• Confidence managing multiple priorities and deadlines simultaneously.
• Strong relationship-building and stakeholder management skills.
• A proactive solution-focused mindset.
• Experience working with business systems databases or CRM platforms.
• Excellent communication skills both written and verbal.
• A customer-centric approach and passion for delivering great experiences.

How Youll Show Up

At Insights we value people who:

• Stay calm and focused when priorities change.
• Balance attention to detail with awareness of the bigger picture.
• Take ownership and follow through on commitments.
• Communicate clearly and supportively.
• Work collaboratively across teams and functions.
• Approach challenges with curiosity and creativity.
• Care deeply about delivering exceptional customer and facilitator experiences.

Additional Information :

Benefits:

    35 days holidays
    Discretionary Annual Bonus
    Private Medical Insurance
    Income Protection
    Pension Plan
    Health Cash Plan
    Life Assurance
    Electric Car Scheme
    Gym-flex
    Employee Giving
    My Advantage Employee Discounts
    Critical Illness cover
    Employee Assistance Program
    Holiday purchase option
    Flexible working

Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: Work :

No

Employment Type :

Full-time