Executive Hospitality Supervisor

Based- Duffield Bank House Derby DE56

40 Hours- (Monday-Friday)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

Working within the Executive Services team the Executive Hospitality Supervisor will have team leader responsibility and work closely with all service lines to drive and maintain 7* service standards. Duffield Bank House is a 16th Century property located on the bank of the River Derwent. Purchased by Rolls-Royce in 1936 its main purpose today is hosting senior Rolls-Royce executives and their customers for conferences formal dinner garden BBQs and overnight stays. Reporting to the Executive Host Manager you will focus your day-to-day efforts into service improvement guest satisfaction and team training.

What your day-to-day will look like:

Be part of a small team of Executive hosts to support the daily running of the sites.

Supervising the facility operations including maintenance conference facilities security procedures and health and safety

Flexible working hours including evening work with some overnight stays

Driving a working Health and Safety culture

Ensuring a high standard of cleaning catering and maintenance. Make sure all issues are escalated appropriately

Be adaptable to change and able to operate on a flexible rota system

Ability to host high profile guests with discretion and maintain a 7* service

Support logistics of customer visits

Able to manage bookings effectively with working knowledge of Microsoft applications

Fully understand and work within client strategies policies and procedures

Providing VIP service including concierge and service

Develop effective working relationships with key stakeholders and clients

Ensuring AV/IT systems are in working order daily

Forming the role of Duty Manager to ensure overall safety operational management and maintaining high service standards.

Support emergency procedures as outlined and when required

Lead by example within the team to drive a customer-centric style of service

Record and track customer preferences for future visits

Run on the job training sessions for the wider team to improve overall service standards

Develop ways of improving service or guest satisfaction through innovation.

Person Specification

Extensive hospitality and/or customer service experience

Customer centric service style putting the customer first

Ideally previous management or supervisory experience

Ability to remain calm under pressure

Effective communication skills both with colleagues and customers

Cultural awareness

Organised and timely

Problem solving ability

Good attention to detail skills

Knowledge and operational experience with Microsoft Office Software

Desire to continually improve adapt and self-develop

At JLL At JLL we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each others wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration both locally in the UK and across the globe. Join us in taking the more inspiring innovative and optimistic path on our journey toward success as a Executive Hospitality Supervisor.

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