Event ReceptionistCoordinator

About us

Part of Iconic Hotels and Resorts The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel 25 meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.

The Role

Benefits

• Free meals whilst on duty
• Staff Discounts at The Lensbury and across the LR portfolio
• Use of some leisure facilities including gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal with Hospitality Rewards offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Deliver a professional and welcoming experience for clients delegates and visitors acting as the main point of contact during events.
• Coordinate the smooth delivery of meetings and events ensuring rooms equipment signage and event materials are prepared to a high standard.
• Liaise with internal teams to manage client requirements including AV catering facilities and accommodation arrangements.
• Respond to enquiries prepare proposals quotations and contracts and support the conversion of bookings through proactive follow-up and upselling.
• Manage meeting room bookings schedules and event administration to maximise efficiency and utilisation.
• Process invoices purchase orders deposits and post-event billing maintaining accurate records and reporting.
• Prepare key cards and event materials including name cards menu cards place cards and signage.
• Manage departmental supplies and support continuous improvement through client feedback and service enhancements.
• Build strong client relationships that drive customer satisfaction repeat business and support commercial objectives.

What we are looking for

• Previous experience within a similar Meetings & Events Hospitality or Hotel role.
• Friendly professional and customer-focused approach.
• Strong administrative and organisational skills.
• Excellent communication skills both verbal and written.
• Ability to work under pressure and manage multiple priorities.
• Team player with a positive and proactive attitude.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office.
• Shift pattern - Monday 08:00 - 16.30 Tuesday - Friday 10:00 - 18:30