Evening Office Coordinator
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Job Summary
Join us as aHousekeepingEvening Office Coordinator at The Dorchester recognisedas one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025and Hotel of the year London at the 2024 AA Hospitality Awards. Wecontinually strive to build and nurture a culture where inclusiveness is partof our DNA reflected in our values of passion personality respect workingtogether and creativity. We believe that a variety of perspectives enrichesour culture and drives our success.
We care about your career and are known for having theabsolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator you start a unique opportunity to become celebrated asthe very best in your field. Youll learn not only from your fellow Legendsbut also through our award-winning learning academy so that you can achievethe highest standards of craft service and leadership and become a legend inyour own story.
As aHousekeepingEvening Office Coordinatoryoull love what you do and take pride in taking care of our guests:
- Manage room allocation for the evening room attendant
- Managing the workload for the evening house porter andensuring all his tasks are completed
- Closing Jobs in the system ( Nexus) allocations removaland setting up for the morning shift
- Preparing the floor supervisor task list with all thestatuses and room requests
- Follow up on Nexus cases
- Carry out administrative task such as handoverpreparation for the Morning Office Coordinator
- Dealing with guest phone calls and queries
- Ensurefrequent communication with the Front Office Coordinator in regards to roomallocation departures priority rooms and out of service/ out of order rooms.
The items shared are the essence of a day in the life of anEvening Office Coordinator but well make sure you are provided with specifics on how we care for our hotel.
What youll bring
- Previous experience in a 5 star hotel environment
- Good knowledge of Microsoft office Nexus and Opera
- Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As anEvening Office Coordinator youll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
What youll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discountswith ourhotels and benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan rental deposit scheme private financial advice and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and arecommitted to creating an inclusive environment for all employees andapplicants. If you need us to do anything to support you during the recruitmentprocess (such as adjustmentsto how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or emailso thatwe can discuss how we can support you through this process.
Required Experience:
IC
