EUT Operations Engineer Support | S2 | Business Area | Triton Square, London

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users people and communities but also fosters individual creativity. Our team of over 7000 people in 8 countries (Spain Portugal Poland UK USA Mexico Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander UK is looking for a EUT Operations Engineer Support based out of London Triton Square.

To deliver reliable customer-focused end-user technology support that enables colleagues to work productively and securely. The role aspires to continuously improve technical capability strengthen operational resilience and contribute to efficient IT service delivery through effective incident resolution proactive device management and collaboration across teams. By embracing continuous learning adopting best practices and promoting a robust risk and security culture the role supports service excellence while developing the skills and experience needed to take on increasingly complex technical challenges and contribute to the ongoing evolution of End User Technology services.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Provide first-line technical support by diagnosing and resolving hardware software mobile device and peripheral issues.

• Manage the deployment configuration maintenance and lifecycle of end-user devices to ensure performance reliability and security.

• Log prioritise and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs).

• Support user onboarding by configuring devices providing guidance on IT systems and promoting effective use of technology.

• Install configure and support desktop computing solutions and associated end-user technologies.

• Maintain accurate documentation of support activities troubleshooting processes and technical solutions.

• Ensure compliance with security policies standards and regulatory requirements while helping to mitigate technology risks.

• Collaborate with colleagues to improve service delivery share knowledge and contribute to continuous improvement initiatives.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience providing first-line IT support in a service desk or end-user technology environment. (Required)

• Experience troubleshooting and resolving hardware software desktop laptop mobile device and peripheral issues. (Required)

• Experience managing end-user devices including deployment configuration maintenance updates and lifecycle support. (Required)

• Experience using IT Service Management (ITSM) tools to log prioritise and resolve incidents and service requests within SLAs. (Required)

• Experience supporting Microsoft Office applications particularly Microsoft Excel and Windows/Linux environments integrated with Active Directory. (Required)

• Working knowledge of basic networking concepts including DHCP DNS and network cabling standards. (Required)

• Demonstrated experience delivering excellent customer service prioritising workloads and resolving technical issues using great analytical and problem-solving skills. (Required)

• Commitment to continuous learning and maintaining knowledge of emerging technologies industry trends and best practices. (Required)

Education

• Degree in computer science or other technical programme with exposure to programming and or equivalent work experience. (Preferred)

Languages

• Spanish (Preferred)

Hard Skills

• Experience in IT incident and service request management using IT Service Management (ITSM) tools and processes. (Required)

• Troubleshooting and support of Windows/Linux operating systems Microsoft Office applications (particularly Excel) and end-user hardware. (Required)

• End-user device deployment configuration maintenance patching and lifecycle management. (Required)

• Knowledge of Active Directory integrated environments and user/device administration. (Required)

• Understanding of core networking concepts including DHCP DNS Local Area Networks (LAN) and connectivity troubleshooting. (Required)

• Desktop computing installation configuration security compliance and technical documentation. (Required)

Soft Skills

• Great customer service and communication skills with the ability to explain technical information clearly to end users. (Required)

• Analytical thinking and problem-solving skills to diagnose issues and identify effective solutions. (Required)

• Excellent planning organisation and time management skills with the ability to prioritise competing tasks. (Required)

• High attention to detail and commitment to delivering accurate high-quality work. (Required)

• Takes ownership demonstrates accountability and proactively follows issues through to resolution. (Required)

• Collaborative team player with the ability to build relationships share knowledge and contribute to continuous improvement. (Required)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

• 44400.00 - 66600.00 per annum (depending on experience)

• This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• 500annual cash allowance to spend on our great range of benefits.

• 27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance dental insurance and health assessments

• We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santanders success by saving or investing inour shareplans.

• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .