EUC Engineer

Position Description:

Join CGI and help deliver an exceptional digital workplace experience for our clients. As an End User Compute (EUC) Engineer youll play a vital role in keeping people connected productive and supported through responsive face-to-face technical expertise. Working onsite youll resolve issues that matter improve the end-user experience and contribute to the reliable delivery of critical IT services. Youll have the opportunity to take ownership of your work collaborate with experienced colleagues and develop your skills in an environment that values innovation continuous improvement and professional growth.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is onsite in Manchester.

Your future duties and responsibilities:

In this role you will provide hands-on face-to-face technical support for end users from a dedicated Tech Bar and across the client site ensuring colleagues receive a seamless and professional IT support experience. Youll diagnose and resolve desktop laptop peripheral and workplace technology issues while taking ownership of incidents and service requests through to completion.

Working closely with the Service Desk and specialist technical teams youll help maintain a secure compliant and high-performing end-user environment. Youll be encouraged to identify opportunities for service improvement share knowledge with colleagues and contribute to a collaborative culture where delivering outstanding customer outcomes is at the heart of everything you do.

Key responsibilities:

Provide & Resolve Deliver first and second-line support for desktop laptop mobile device and peripheral issues.
Diagnose & Troubleshoot Investigate and resolve hardware software operating system and application incidents.
Support & Engage Deliver professional face-to-face support through the onsite Tech Bar.
Provision & Deploy Configure build deploy replace and refresh end-user devices.
Maintain & Optimise Ensure devices remain secure compliant and aligned with operational standards.
Support & Collaborate Assist with meeting room and collaboration technology to maximise user productivity.
Own & Deliver Manage incidents and service requests within agreed SLAs escalating where appropriate.
Improve & Innovate Identify opportunities to enhance support processes and the overall end-user experience.
Document & Communicate Maintain accurate support records and provide clear updates to users and stakeholders.

Required qualifications to be successful in this role:

To succeed in this role youll bring strong end-user computing experience combined with excellent customer service and communication skills. Youll be confident troubleshooting a broad range of desktop technologies comfortable working independently onsite and committed to delivering a first-class support experience while maintaining high technical and operational standards.

Essential qualifications:

Experience supporting Windows desktop and laptop environments in an enterprise setting.
Strong troubleshooting skills across hardware software peripherals and workplace technologies.
Experience with device provisioning imaging deployment and hardware refresh activities.
Knowledge of Microsoft 365 and standard desktop productivity applications.
Experience supporting collaboration and meeting room technologies.
Excellent customer service and face-to-face communication skills.
Ability to prioritise workload and manage incidents within agreed service levels.
Experience using IT Service Management (ITSM) tools.
A proactive organised approach with a focus on continuous improvement.
Eligibility to obtain UK Security Clearance.

Skills:

• Infrastructure
• Problem Solving
• Process Management
• SQLite
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.