EUC Engineer

Position Description:

At CGI we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer you will play a key role in ensuring colleagues receive responsive high-quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement you will combine technical expertise with a customer-first approach to resolve issues enhance workplace technology services and contribute to the continuous improvement of end-user computing environments. Youll be empowered to take ownership of outcomes collaborate with experienced teams and make a meaningful impact while developing your career within a supportive and innovative environment.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is role onsite in London 5 days a week.

Your future duties and responsibilities:

In this role you will provide hands-on face-to-face technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service you will troubleshoot and resolve desktop hardware software and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents and service requests from initial engagement through to resolution ensuring service levels are consistently achieved.

Working closely with Service Desk teams and specialist resolver groups you will support the deployment maintenance and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring devices remain compliant supporting workplace technology improvements and identifying opportunities to enhance user satisfaction and service efficiency within a collaborative team environment.

Key responsibilities:

Deliver face-to-face technical support for desktop laptop mobile device and peripheral issues.
Take responsibility for incidents and service requests through to successful resolution.
Provision build configure and swap end-user devices in line with operational standards.
Assist users with collaboration tools meeting room technology and workplace applications.
Investigate hardware software and connectivity issues identifying root causes and solutions.
Work closely with Service Desk and specialist teams to resolve complex technical issues.
Ensure device compliance asset accuracy and adherence to service management processes.
Identify opportunities to improve user experience service delivery and operational efficiency.

Required qualifications to be successful in this role:

To succeed in this role you will bring strong End User Computing and desktop support experience combined with excellent customer service and communication skills. You should be confident providing face-to-face technical support troubleshooting a broad range of hardware and software issues and managing incidents within defined service levels. A proactive approach strong ownership mindset and the ability to work independently while collaborating effectively with wider support teams will be essential.

Essential qualifications and experience:

Proven experience in an End User Computing (EUC) Desktop Support or IT Support Engineer role.
Strong knowledge of Windows operating systems and Microsoft 365 technologies.
Experience supporting desktop laptop mobile and peripheral devices.
Ability to diagnose and resolve hardware software and connectivity issues.
Experience provisioning configuring and deploying end-user devices.
Knowledge of IT Service Management processes and ticketing systems.
Experience supporting collaboration technologies and meeting room solutions.
Strong customer service communication and stakeholder management skills.
Ability to prioritise workload and manage multiple tasks within SLA targets.

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Skills:

• Infrastructure
• Problem Solving
• Process Management
• SQLite
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.