EU Major Incident Manager (Swedish speaking)

EU Major Incident Manager (Swedish Speaking)

Are you an experienced EU Major Incident Manager who thrives under pressure and enjoys working in a fast-paced international environment Were looking for a Swedish-speaking IT professional to join our team and play a critical role in protecting business services across multiple European markets.

As our EU Major Incident Manager youll take ownership of high-priority incidents from identification through to resolution bringing together technical teams service providers and business stakeholders to restore services quickly and minimise disruption. Youll be at the centre of critical decision-making ensuring clear communication strong coordination and effective leadership throughout the incident lifecycle.

This is an opportunity to work with international teams across Europe influencing outcomes and driving collaboration across multiple functions and suppliers. Youll also lead post-incident reviews helping identify root causes and implementing improvements that strengthen service resilience and prevent future incidents.

Were looking for someone with proven experience in Major Incident Management a strong understanding of ITIL best practices and the confidence to lead complex incidents involving multiple stakeholders. Exceptional communication skills are essential as youll be responsible for providing clear updates to both technical and non-technical audiences while maintaining calm and control during business-critical situations.

Fluency in Swedish is highly desirable and experience working within complex highly available IT environments is essential. Youll be comfortable building relationships influencing without direct authority and working collaboratively with teams across different countries cultures and time zones.

In return youll join a supportive and collaborative team where youll have the opportunity to make a genuine impact on service performance across the business. This hybrid role is based in Ashford Kent with occasional travel for meetings site visits and team events. The position also includes participation in an out-of-hours on-call rota supported by an on-call allowance.

If youre passionate about service excellence enjoy solving complex challenges and have the leadership skills to manage major incidents in a dynamic international environment wed love to hear from you.

What youll receive:

• A competitive salary
• Company car allowance of 5500
• Pension scheme
• Single private medical healthcare cover
• Generous holiday allowance of 25 days with option to purchase additional holidays bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco the worlds leading foodservice business opens up a world of possibility

Additional Information :

At Sysco International everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Remote Work :

No

Employment Type :

Full-time