Estore Fulfilment Coordinator Le Labo PT Mon-Thur Shoreditch, UK

The Estore Fulfilment Coordinator will be responsible for the accurate and timely fulfilment of online orders assigned the the UK fulfilment centre. This roles day-to-day operation includes order processing pick-pack and dispatch and inventory management. This role will be based in our London hub and will dual report to the UK Online Fulfilement Manager and Online Trading Manager for .

Responsibilities:

Fulfilment

• Order processing from the e-commerce platform.
• Pick prepare and meticulously hand labelling creations and pack orders according to Le Labos packaging standards.
• Ensure that all international regulations and paperwork are followed.

Dispatch

• Ensure all orders are dispatched in 2 business days upon receipt of order.
• Ensure packages are picked up by shipping carriers in time.

Inventory Management

• Received deliveries and ensure quantity of received goods match against PO.
• Record replensish and mantain stock and supply levels.
• Ensure batch codes of all products are in date.
• Maintain and update product quanitity and availability on the e-commerce website.

Customer Service

• Provide professional and responsive customer service through telephone.
• Investigate and resolve customer queries and roder related issues providing appropriate and tailered solutions.
• Work collaboratively with internal teams to resolve complex customer or fulfilment issues and liaise with Concierge for special requests and orders.
• Must be able to support high-volume trading periods with efficiency to work through significant fluctuations in daily order volumes.

• Excellent organisational skills and the ability to multitask.
• Ability to manage time and prioritse work assignments.
• Ability to function independently after training to complete assignments.
• Strong attention to detail and accuracy.
• Good understanding of stock availability and online product management.
• Must be passionate about providing an exemplary customer service.
• Proficiency in E-commerce shipping software.
• Excellent comnunication and teamwork skills.
• Comfortable delivering results in a busy fast paced environment.

This vacancy is on site Monday to Thursday from 9am to 5pm.