Estimator and Order Processor

Job Title: Estimator & Order Processor

Location: Witham Essex

About the Role

Purpose

As an important member of the sales support team you will be responsible for preparing quotations and

processing orders for both new and existing customers in a busy fast-paced environment. The role involves

supporting trade customers and internal sales teams while delivering excellent communication and customer

service throughout the process.

Key Responsibilities

Process quotations and orders accurately and efficiently

Provide technical support and product knowledge to customers and colleagues when required

Prepare and annotate documentation before production

Amend customer quotations and orders as needed

Liaise with customers and suppliers regarding queries technical advice and order updates

Follow up on outstanding order confirmations

Respond promptly to incoming enquiries and customer requests

Maintain regular communication with customers to build strong working relationships and keep them

informed throughout the process

Update schedules and spreadsheets on a daily basis

Work towards achieving individual and team targets

Ensure all quotations are prepared professionally and accurately

Follow up with customers regarding updates and ongoing enquiries

About the Candidate

Skills & Experience

Experience with aluminium windows and doors or estimating software such as LogiKal or V6

Strong organisational skills with excellent attention to detail and accuracy

Excellent written and verbal communication skills with a professional approach

Ability to work independently and as part of a team in a fast-paced environment

Proficient in Microsoft Office applications

Strong customer service skills

Friendly polite and positive attitude at all times

Willingness to learn new products and technical information

Self-motivated and proactive

Desirable Skills & Knowledge

Knowledge of aluminium products and glazing systems

Previous experience within the fenestration industry

Ability to interpret customer surveys drawings plans and section drawings related to aluminium glazing

systems