Enterprise Customer Success Manager – R&D Team, AdTech Lab

Join our AdTech Lab as a Customer Success Manager where youll take full ownership of a portfolio of customers from your very first this role youll provide strategic consultation guide product implementation and drive sustained customer engagement. Youll serve as the key connection between our users and the product development team helping to shape solutions that meet real-world needs.

This is an exciting opportunity to be at the forefront of the rapidly evolving online advertising space. Youll gain hands-on experience in managing high-impact client relationships driving adoption of innovative technologies and supporting the growth of a fast-paced ambitious tech company.

What Youll Be Doing

• Take responsibility for managing your own set of customer accounts offering ongoing support and digital marketing guidance.

• Uncover opportunities to deepen product adoption by aligning our solutions with each clients broader advertising strategy.

• Build deep expertise in our platform and the digital advertising landscape to proactively solve customer challenges.

• Establish and maintain strong partnerships with both customers and key ad platforms including Meta Pinterest Snapchat TikTok and Google.

• Work closely with internal teams especially product and engineering to ensure swift and meaningful feedback loops from customer insights to product updates.

What Were Looking For

• 4 years of experience in a Customer Success or similar client-facing role ideally in the AdTech or SaaS space.

• A strong grasp of digital advertising with hands-on familiarity across platforms like Meta Pinterest Snapchat TikTok Google and programmatic channels.

• High emotional intelligence a customer-first mindset and a genuine enthusiasm for helping others succeed.

• A proactive outcome-oriented attitude with a collaborative approach to teamwork.

• Ability to clearly communicate complex topics and translate analytics into actionable business insights.

• Fluent English communication skills both written and verbal.

• Availability to work on-site in our London office three days a week.

• Willingness to travel occasionally for client meetings quarterly reviews and industry events.

IpowerPartner empowers the Future of Work

Be You. Make Impact At iPowerPartner we believe that diverse perspectives drive better outcomes for our people our customers and our product. Were building a team where everyone feels respected valued and empowered to do their best work. That starts with creating an environment where you can show up as you are and thrive.

We know that innovation happens when we listen learn and grow together. Your background identity and lived experience add meaningful value to the work we do and the culture were building. Were committed to equity across every touchpoint of the employee journeyfrom hiring to career growth compensation and beyond.

We stand firmly against discrimination of any kindwhether based on race gender identity or expression sexual orientation disability age religion nationality or any other aspect of what makes you you. We hold ourselves accountable for creating a workplace where inclusion isnt just encouragedits expected.

If you need support or accommodations during the recruitment process reach out to us at . Were here to help.

Required Experience:

IC