Enterprise Account Manager
Job Location:
Manchester - UK
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to shape the future of data
Matillion is the company behind Maia the AI Data Automation platform.
In the AI economy demand for data is exploding. Manual data engineering cant keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco DocuSign and Slack are already using it to deliver real business impact faster.
We started in Manchester and now were global - with teams across the UK US and India.
We are driven curious energetic people who move fast think big and hold ourselves to a high standard. Were here to make a dent in the universe bigger than ourselves. And were looking for people who want to be part of it.
Youll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible no-contract billing into committed annual agreements and turn struggling or at-risk accounts back into healthy growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product but success comes from reading a customers usage value and risk profile and knowing exactly how to act on it. Youll run your own book make the call on where your time goes and know when an account needs your full attention versus when it needs an escalation.
- Own your book: Actively manage a portfolio of customer accounts tracking usage health and commercial status and prioritizing your effort where the risk or opportunity is greatest.
- Convert flexible billing to committed contracts: Identify pay-as-you-go customers ready to move to a committed annual agreement build the business case using usage trends and value delivered and close it.
- Turn around at-risk accounts: Diagnose why an account is struggling - product adoption service issues unmet expectations - build a remediation plan coordinate the right resources and track it back to healthy.
- Get ahead of risk: Proactively monitor early signs of decline across your book and intervene before an account becomes a churn risk.
- Work cross-functionally: Partner with technical support and product teams to resolve issues represent the customers voice internally and escalate when an account needs deeper commercial or technical expertise.
- Proven book ownership: Demonstrable experience managing a portfolio in customer success account management or renewals/sales with a track record of hitting retention or revenue targets.
- Closer not just presenter: Youve walked a customer through a pricing or contract change and closed it - not just laid out options.
- Working technical fluency: Comfortable enough with cloud/SaaS products to diagnose why a customer is struggling without needing an engineer in the room.
- Turnaround experience: A real track record of recovering a dissatisfied or at-risk customer relationship not just growing accounts that were already healthy.
- CRM discipline: Fluent in Salesforce or equivalent - pipeline hygiene forecasting and reporting are second nature.
- Personal capabilities: Organized under volume direct with customers when it counts operates independently with minimal hand-holding and steady under pressure with frustrated or churn-risk accounts.
More about Matillion
We operate a flexible working culture that promotes work-life balance with benefits including:
Company Equity
30 days holiday bank holiday
5 days paid volunteering leave
Private Health Insurance
Life Insurance
Pension
Access to mental health support
Your Safety
Matillion recruiters will only contact you from @ email addresses. We occasionally work with trusted recruiting partners; they will always tell you they are working on our behalf. We will never ask for money fees or bank details at any point in the hiring process. If something feels off trust that instinct. Dont click any links. Go straight to to verify open roles or reach us at emailprotected.
Want to know more
Dont tick every box Apply anyway. We hire for potential not just experience. A member of our Talent Acquisition team will be in touch.
Cannot find anything suitable role right now We still want to hear from you. Drop us a line at emailprotected.
Find out more about life on #TeamGreen here.
Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race colour religion age sex national origin disability status genetics sexual orientation gender identity or expression or any other characteristic protected by law.
Required Experience:
IC
About Company
Matillion helps teams get data business-ready, faster. Thousands of enterprises trust us to load, transform, sync, and orchestrate their data in the cloud.
