Engineer I, Systems Reliability Engineering

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

Introduction

As part of the Distribution & Logistics IT team you will support the business-critical systems that move product through our global distribution network. You will work closely with engineering teams operations partners vendors and support teams to improve platform stability resolve production issues and strengthen application reliability. This role supports warehouse transportation labor workforce integration and reporting platforms and is suited for an experienced technology professional who enjoys solving operational challenges.

About the Job

• Own the investigation and resolution of complex and recurring application integration data and reporting issues across Distribution & Logistics systems.

• Analyze logs transactions APIs middleware events and data sets to identify root causes and implement sustainable corrective actions.

• Improve monitoring alerts dashboards runbooks and support documentation to reduce operational noise and incident recurrence.

• Partner with engineering teams vendors warehouse operations transportation operations and third-party logistics providers to maintain platform stability and support business continuity.

• Support release readiness deployment validation change reviews and post-implementation monitoring while leveraging approved AI tools to improve troubleshooting and operational efficiency.

About You

• 4 years of experience in application support production support reliability engineering system administration or enterprise logistics technology support.

• Experience troubleshooting applications integrations databases and operational processes in a production environment.

• Strong SQL and data analysis skills used for production investigations root cause analysis data validation and issue resolution.

• Hands-on experience working within incident problem change and release management processes.

• Experience supporting warehouse transportation supply chain or enterprise platforms with the ability to independently resolve recurring issues and recommend operational improvements.

Technical Skills

• Required: Oracle ServiceNow MuleSoft.

• Desirable: Experience with Manhattan WMS Manhattan Active WMS Manhattan TMS Centiro TMS Manhattan LMS SAP S/4HANA ServiceNow Microsoft Power BI Tableau Manhattan SCI SQL Server Snowflake or comparable enterprise platforms.

• Knowledge of development technologies such Core C or Oracle

• AI: Awareness of current AI trends governance and responsible AI practices with the ability to apply AI effectively in a business environment.

This role is based full-time on site at our Northampton Distribution Centre giving you the opportunity to work closely with the operation and see first-hand how the systems you support impact the day-to-day running of the DC.

The team works across a rotating shift pattern:

• Early shift: 7:00am to 3:00pm Tuesday to Saturday

• Late shift: 2:00pm to 10:00pm Monday to Friday

As the role rotates between both shifts youll need to be comfortable with this working pattern and able to reliably travel to the Northampton site.

The expected starting salary range for this role is 45500 - 60700 per year. The amount an employee will earn within the salary range will be based on factors such as relevant education qualifications performance and our needs. Salary ranges may vary by location and currency. Where roles are advertised across multiple locations local ranges will apply.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay paid leave product discounts and more designed to help you and your family stay healthy meet your financial goals and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.

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