End User Technology Support Technician

WereVIVID!We offer a vibrant friendly inclusive culture that supports and attracts the best people!

Werelooking foranEnd User Technology Support Technician to join our team!This is afull-timepermanentpositionworking 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working within the CIDO team and other colleagues across the business.

Want to know what we can offer you

• 26days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus rewarding our collective success
• A generous contributory pension of 6%.Wellmatch employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan calledMedicash
• Enhanced pay for maternity paternityadoptionand shared parental leave
• Access to counsellinglegaland financial information
• Electric car scheme
• Huge varietyof in-house & e-learning courses and a range of coaching and mentoring programmes

Heresthe facts about therole:

As an End User TechnologySupportTechnicianyoullplay a key role in supporting the delivery maintenance and continual improvement of IT services across the organisation. Working as part of a collaborative IT teamyoullassistwith the evaluation testing trials and proof-of-concept activities fornew technologiesand services helping to develop project scopes business cases and implementation support Service Transition activities ensuring new products and services are successfully introduced into live operation and incorporated into the IT service catalogue.

A key part of the role will involve supporting the employee lifecycle from an IT perspective. This includes provisioning system access for new starters building and configuring hardware delivering IT inductions and ensuring new employees have the tools they need to be productive from day one. You will also process leavers and employee role changes ensuring user accounts are updated or disabledappropriatelyand that company-issued equipment is returned promptly.

Youll help manage the lifecycle of IT equipment including laptops desktops tablets printers communication devices and associated technology ensuring equipment is used effectively maintained appropriately replaced when necessary and disposed of in line with company policies and relevant legislation.

Werelooking for a candidate with excellent technical troubleshooting skills across both hardware and software environments combined with hands-on experience working within a busy IT Service Desk environment. The successful applicant will havepreviousexperience in a similar IT support role and a proven ability to provide effective technicalassistancewhile deliveringhigh levelsof customer service. Experience working within a structured IT department following established processesprocedures and service standards is essential along with the ability to prioritise workload resolve issues efficiently and work collaboratively as part of a wider IT team.

Interviews are due to take placeWC 26 Oct (subject to change)

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.