EMEA Technical Service Training Specialist

Job Title

EMEA Technical Service Training Specialist

Location

UK Remote

About Us

Ingersoll Rand is a Fortune 500 company (NYSE IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.

Job Summary

The Technical Service Training Specialist is responsible for the development delivery administration and continuous improvement of technical service training programs and content. This role ensures that service personnel from authorized service providers and direct service teams have the knowledge skills and competencies required to safely and effectively install maintain troubleshoot and service our company products and systems.

Responsibilities

• Design develop maintain and update technical training curricula courses and learning materials for service technicians to reflect product enhancements new technologies process changes and industry best practices.
• Create instructor-led training presentations participant guides hands-on exercises technical documentation assessments videos and e-learning content.
• Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate relevant and effectively translates complex concepts into engaging learning experiences.
• Deliver and facilitate instructor-led technical classroom virtual and hands-on training programs covering products services troubleshooting maintenance and safety.
• Evaluate participant learning and training effectiveness through assessments practical exercises certification activities and participant feedback to support continuous improvement.
• Support for training schedules registrations logistics equipment and instructor resources.
• Generate and analyse training metrics and reports including attendance completions certifications competency progression and overall training effectiveness.
• Research recommend and implement innovative learning methodologies tools and technologies.

Basic Qualifications

• Engineering degree NVQ equivalent or technical apprenticeship.
• 25 years experience in a technical work environment training field service technical support engineering or a related role.
• Fluent in English; additional languages would be an advantage.
• Experience developing and delivering technical training programmes (desirable).
• Experience in industrial equipment manufacturing compressed air systems mechanical equipment or a service-focused environment (preferred).
• Knowledge of troubleshooting methodologies maintenance practices and technical service processes.
• Proficiency in Microsoft Office applications is essential.
• Experience with digital learning tools.

Travel & Work Arrangements/Requirements

• Willingness and ability to travel to deliver training within the UK and EMEA region as required.

Key Competencies

• Ability to work with minimal supervision and demonstrate a proactive approach.
• Ability to manage multiple priorities and deadlines effectively.
• Excellent presentation and facilitation skills.
• Strong analytical and reporting capabilities.
• Customer-focused mindset.
• Continuous improvement orientation.
• Strong interpersonal and communication skills with the ability to work effectively as part of a team.
• Ability to build relationships with stakeholders across different functions and regions.
• Strong organisational and planning skills.

What we Offer

• 25 days Holiday 8 Bank Holidays
• Holiday Purchase Scheme additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning full free access
• Electric Car Scheme (After successfully completing one year of employment)
• Cycle Scheme (After successfully completing probation period