EMEA People Operations Lead (Fixed-Term Contract)

Please note this is a 12-month fixed term contract.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business increase sales engage guests and keep employees PeopleHub team is the heartbeat of our People & Places function responsible for building global scalable tools systems processes and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees.

As the EMEA People Operations Lead you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global shared services model as it scales. You will own front line support for employee inquiries including benefits and leave administration alongside other operational activities and program delivery. This role carries real ownership: you are the person Toasters in EMEA come to in the moments that matter and the person who spots what is not working and fixes it. To be successful you will bring a customer-centric and continuous improvement mindset a proven ability to use technology and process to elevate the employee experience strong stakeholder management and experience in a shared services function within a global matrixed organization.

This role reports to the PeopleHub Manager and will work closely with the PeopleHub Director and across our global centers of excellence (COEs).

This is a hybrid role requiring 2 days a week in our London office.

A day in the life (Responsibilities)

• Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle including operations benefits leave administration and compensation
• Serve as an escalation point for complex EMEA cases resolving them accurately compliantly and with a high standard of service
• Track and report on metrics and service level agreements (SLAs) to measure service quality and provide insights for decision-making
• Spot what is not working and bring forward ideas to fix it with the autonomy to test and implement improvements
• Drive continuous improvements focused on automation standardization and scalability that improve the Toaster experience increase efficiency and ensure compliance with local laws and customs
• Build strong relationships with stakeholders across the People Team Legal Finance and Business teams to influence change and drive adoption of an evolving service delivery model
• Be the local subject matter expert who can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles
• Partner across the People & Places team globally to prioritize and deliver a variety of small to large complex integrated People team initiatives

What youll need to thrive (Requirements)

• Professional fluency in English and French (preferred) both written and spoken with the ability to support Toasters and partner with stakeholders in both languages
• Typically requires a minimum of 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience
• Significant hands-on experience within People Operations or Shared Services functions
• Experience operating in a matrixed structure and influencing outcomes without direct authority
• Experience with new entity creation and creation of complete employee lifecycle processes
• Experience supporting Global HR Transformation: strategy design and transition of People Operations to create value for the organization
• Working knowledge of labour regulations GDPR requirements and best practices to help ensure Toast remains compliant
• Familiarity with SOX (Sarbanes-Oxley) and experience working within SOX-compliant programs and processes
• Understanding of HR Technology HR reporting workflow and auditing requirements (experience with Greenhouse Workday and ServiceNow is valuable)
• Excellent analytical problem solving and decision making skills with strong attention to detail

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own without real-time AI tools recording or transcription bots unless we tell you otherwise in advance. To learn more: Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Are the Secret Ingredient in Our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we thrive. The restaurant industry brings together people with a wide range of backgrounds experiences and perspectives and we value that same breadth at Toast. We strive to build a culture grounded in authenticity respect and humility where every Toaster has a real opportunity to grow contribute and do their best workraising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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