EMEA Corporate Social Responsibility Programme Manager

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Job Title

Role Purpose

Lead CSR sustainability community engagement and associate-focused initiatives across EMEA while contributing to a global team. Translate enterprise priorities into locally relevant measurable action with strong regulatory awareness cross-border thinking and disciplined execution.

Role Overview

Reporting to the SVP Head of Corporate Social Responsibility and Associate Experience this role may be based in Basildon United Kingdom or Dublin Ireland.

EMEA is the primary focus but the Programme Manager will also lead support or contribute to global and cross-border initiatives balancing enterprise consistency with local culture business priorities and regulatory requirements.

Key Responsibilities

Strategy and execution

• Develop and deliver the EMEA CSR roadmap
• Translate global priorities into clear regional programmes policies milestones ownership and success measures

Global partnership

• Represent EMEA on the global team
• Contribute to enterprise initiatives
• Share leading practices and improve consistency scalability and impact across borders

Regulatory readiness

• Monitor relevant EMEA sustainability ESG and non-financial reporting developments
• Partner with Legal Compliance Risk HR Finance and other experts to assess implications and support readiness

Reporting and governance

• Coordinate data collection validation controls and reporting for executive decision-making disclosures and applicable requirements
• Establish operating rhythms KPIs and programme reviews

Community impact and volunteering

• Manage strategic nonprofit and community relationships
• Advance volunteering and community investment with appropriate due diligence and measurable outcomes

ERG enablement and associate engagement

• Partner with ERG leaders and internal stakeholders to strengthen strategy participation ally engagement governance and alignment with associate and business priorities

Sustainability

• Support EMEA sustainability plans
• Recommend improvements to regional practices processes tools and implementation

Stakeholder leadership and communications

• Influence senior leaders and cross-functional partners without direct authority
• Partner with Marketing Brand and Communications on credible evidence-based engagement and storytelling

Financial and operational discipline

• Manage budgets spend vendors and partners
• Identify opportunities to simplify automate and strengthen programme management data and governance

Candidate Profile

A strategic hands-on programme leader who combines EMEA expertise with a global mindset strong execution discipline and the judgement to determine when regional adaptation or enterprise consistency is required.

What you will need to have

• Bachelors degree in a relevant field or equivalent professional experience
• Five or more years of relevant experience in CSR sustainability ESG community investment associate engagement or inclusion preferably in a multinational organisation
• Experience designing implementing and measuring multi-country or enterprise-wide programmes
• Practical experience with EMEA sustainability ESG or non-financial reporting requirements and evolving regulatory expectations
• Working knowledge of frameworks and standards such as CSRD ESRS ISSB GRI and the UN Sustainable Development Goals
• Experience with data collection reporting KPIs controls programme governance budgets and risk management
• Ability to work across countries cultures functions and time zones in a complex matrixed organisation
• Excellent executive communication skills and proven ability to influence and lead without direct line-management authority

What Success Looks Like

• EMEA programmes align with global strategy and regional requirements
• Leaders have reliable insight into performance risk and regulatory readiness
• Initiatives have clear governance and measurable impact
• Cross-border work is delivered with collaboration accountability and disciplined execution

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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