Embedded Security Operator

About the Role  

We are looking for a Security Operator to join us in an embedded role to support the clients 24/7 global security operations. You will support 24/7 physical security operations through alarm monitoring access control administration CCTV operations incident documentation dispatch coordination and customer support activities. 

This role is ideal for candidates interested in building a career in physical security operations emergency response coordination and security technology management. As a Security Operator will help ensure the safety and security of Snap personnel facilities visitors and operations. 

This is an onsite role at the clients London office. This role would require you to work 5x8-hour shifts rotating early late and night shifts including weekends with flexibility to cover gaps where required. 

Must provide a valid SIA CCTV (Public Space Surveillance) licence prior to commencing employment. 

Essential Functions / Responsibilities

• Provide timely response to alarms incidents notifications and requests for service. 
• Monitor and manage access control CCTV alarm systems and communications platforms. 
• Perform badge creation modification deactivation and access-management support. 
• Receive document categorize escalate and close security incidents. 
• Dispatch security personnel facilities personnel and emergency responders as required. 
• Support emergency communications and incident notifications. 
• Respond to Jira tickets calls emails and other customer service requests. 
• Maintain accurate records reports and audit trails. 
• Participate in training exercises and continuous improvement initiatives. 

Knowledge Skills and Abilities

• Excellent customer service communication and multitasking skills. 
• Ability to assess information follow procedures and make sound decisions. 
• Basic understanding of security operations dispatch access control or CCTV systems preferred. 
• Comfortable operating in a fast-paced 24/7 environment. 
• Knowledge of Microsoft Office and security technology platforms preferred. 
• A current SIA CCTV (Public Space Surveillance) licence.  

Qualifications :

• 1-3 years of customer service operations security emergency response or related experience preferred. 
• Experience with Lenel Milestone Everbridge Jira or similar platforms preferred. 

Additional Information :

Interview Process   

• Initial call with a member of our Talent Acquisition team
• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability  
• Panel interview with some of the team members and hiring managers at Sibylline 
• Meet and Greet with the client  

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role we strongly encourage you to applyyou might be the perfect fit were looking for! 

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation gender ethnicity age political beliefs culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

Remote Work :

No

Employment Type :

Full-time