Ecommerce Manager (Subscriptions) THG Nutrition | Myprotein

About THG

We are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

With us youll go further faster. What are you waiting for

Life at THG Nutrition

THG Nutrition is home to some of the worlds most trusted and best-loved wellbeing and nutrition brands including Myprotein the worlds largest online sports nutrition brand alongside Myvegan Myvitamins and MP Activewear.

Our brands and people exist to break boundaries to power and empower those who want more. We move fast challenge convention and back ourselves to win. These values shape how we work every day.

The Role:

Were looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce is a key role responsible for growing and optimising our subscription proposition helping us build stronger customer relationships increase retention and drive sustainable recurring revenue across our digital channels.

Youll own the subscription customer journey end-to-end from acquisition and proposition development through to onboarding engagement retention and reactivation. Working closely with Ecommerce Trading CRM Product Data Marketing and Operations teams youll turn customer insight and commercial data into initiatives that deliver measurable growth.

What You Will Do:

• Own the overall subscriptions strategy and roadmap aligned to Myproteins Ecommerce and commercial objectives.
• Drive subscription acquisition conversion retention and customer lifetime value.
• Analyse subscription performance and customer behaviour to identify opportunities for growth and optimisation.
• Develop and test propositions pricing promotions benefits and customer journeys that improve subscription uptake and retention.
• Work closely with CRM and Marketing teams to develop targeted communications across the subscription lifecycle.
• Partner with Product and Technology teams to improve the subscription experience across website app and other digital touchpoints.
• Own key subscription KPIs including subscriber growth conversion churn retention LTV revenue and engagement.
• Build regular performance reporting and provide clear commercial recommendations to senior stakeholders.
• Lead A/B testing and continuous optimisation of the subscription proposition and customer journey.
• Identify opportunities to reduce churn and increase customer frequency and basket value.
• Work cross-functionally with Trading Merchandising Customer Service Finance Supply Chain and Operations to ensure a seamless subscription experience.
• Keep up to date with ecommerce loyalty and subscription trends bringing new ideas and best practice into the business.

Youll ideally have:

• Experience managing or growing a subscription membership loyalty or recurring-revenue proposition.
• Strong understanding of Ecommerce and digital customer journeys.
• Proven experience using data and customer insight to identify growth opportunities.
• A strong commercial understanding of acquisition retention churn and customer lifetime value.
• Experience working cross-functionally with Product CRM Marketing Data and Trading teams.
• Excellent analytical skills and confidence working with performance data and KPIs.
• Experience developing and executing testing and optimisation programmes.
• Strong stakeholder management and communication skills.
• A proactive hands-on approach with the ability to move quickly in a fast-paced environment.
• A genuine interest in fitness nutrition Ecommerce and the Myprotein customer.

Whats in it for me

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Dont want to work on your birthday We dont either! Enjoy your day off on us!

• Enhanced maternity and paternity pay depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
  
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• State-of-the-art on-site gym.

• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Subsidised bus pass from Manchester City Centre to our ICON office.

• Up to 50% staff discount on THG brands.
  
  
• On-site staff shop.
  
• Know someone who would be perfect for THG Refer them and get up to 1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you havent heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.