ECC Operations Manager

Were currently seeking an IT Operations Managers to join our team Enterprise Command Centre (ECC) in our Head Office in Swindon.

If youre passionate about leading in a fast-paced technical environment where no two days are the same this is your opportunity to make a real this pivotal role youll manage a team of skilled IT specialists on a rotating 24-hour shift taking charge of major incident resolution and ensuring the smooth operation of our critical IT systems.

The IT Operations Manager will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC) ensuring IT system failures/outages are identified quickly and managed efficiently in-line with defined response times and regulatory/business standards/procedures communicating all updates to key stakeholders.

This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am7:00pm) followed by 3 nights on and 3 nights off (7:00pm7:00am).

This is a critical leadership position at the heart of our operations and includes an additional shift allowance of 9200 per annum.

For this role you will be based onsite at ourSwindonoffice. If your application is successful the hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

Youll be accountable for leading one of our shift teams comprising a range of technical and managerial resources whose aim is to maintain and improve our IT service levels integrity and security of the technology systems which are critical to the success of Nationwides operational regulatory and strategic targets.

Reporting to the Senior IT Operations Manager you will play a key role as part of the leadership team with an ability to identify and deliver continual service improvements to support our strategic objectives.

About you

As a minimum requirement youll have:

• Experience as an IT Operation Manager with significant experience of working in a large IT operational support environment

• Experience of working to demanding deadlines so we will need to be resilient with an ability to respond quickly and confidently whilst being under pressure to deliver

• Service delivery throughout the Enterprise Command Centre (ECC) is paramount so its key that your character and mindset will help you overcome challenging tasks and responsibilities

• Youll be able to communicate complex technical information to non-technical stakeholders using business terminology and can think laterally in order to solve problems across multiple teams and IT components and services

• Must have experience as a people manager who can lead develop and inspire their teams

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing so take a moment to check the role is listed on our official careers site and read our guidance on Dont be conned by a job scam.

The hiring manager for this role is Adam Giles and the main recruitment contact is Ashley Dodds.