Duty Manager

SOC DutyManager - DV Cleared

Location: Milton Keynes (full time onsite)

Duration: 12 Months

Rate: 700 - 800 per day (Inside IR35)

Start: ASAP

Overview:

We are seeking an experienced SOC Duty Manager to join a high-profile operational command function supporting a critical security environment.

As the SOC Duty Manager you will act as the on-shift operational commander responsible for maintaining the single operational picture across multiple technology and security domains leading integrated incident response activities and making critical real-time operational decisions.

The successful candidate will possess exceptional situational awareness strong leadership capabilities and the ability to coordinate multiple teams during high-pressure operational events.

Key Responsibilities:

• Act as the primary operational decision-maker during live incidents and service-impacting events.
• Lead integrated incident response activities across multiple operational teams.
• Maintain overall command and control of incidents from identification through to resolution.
• Ensure a single accurate operational picture is maintained at all times.

Incident Management & Escalation

• Assess operational events and determine appropriate response actions.
• Declare and manage Major Incidents where required.
• Act as the primary escalation point for operational teams during live incidents.
• Coordinate escalations to senior stakeholders and leadership teams as appropriate.

Coordinate activities across Security Operations Network Operations Infrastructure Physical Security and supporting operational teams.

• Ensure effective communication and collaboration between technical and non-technical stakeholders.
• Drive timely decision-making and resource allocation during critical events.

Oversee operational handovers and shift continuity.

• Ensure high-quality documentation reporting and event timelines are maintained.
• Support post-incident reviews and continuous improvement initiatives.
• Promote operational best practices and adherence to established procedures.

Skills & Experience:

Essential

DV Level Security Clearance *essential*

• Proven experience leading operational teams within a 24/7 mission-critical environment.
• Strong incident command and crisis management experience.
• Ability to coordinate multiple teams and stakeholders during complex operational events.
• Experience operating within high-pressure real-time environments.
• Excellent communication stakeholder management and leadership skills.
• Strong situational awareness and structured decision-making capabilities.
• Ability to rapidly assess operational risks and make informed decisions.

Desirable

• Experience within Security Operations Centres (SOC) Network Operations Centres (NOC) Command Centres Defence Government or Critical National Infrastructure environments.
• Experience managing Major Incidents and operational escalations.
• Knowledge of cyber security infrastructure network operations and physical security disciplines.
• ITIL Incident Management Operational Leadership or related certifications.

If this role is of interest please email your CV to: