Duty Manager
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Job Summary
Duty Manager
Jetts Fitness Clapham Road
Saturday and Evening Availability Required
Role Overview
Location:
Jetts Fitness Clapham Road London
Contract:
35 hours/week
Salary:
27000 depending on experience
Reports to:
General Manager
Shifts:
Regular Sunday shift
Weekday evening availability required on some days
About Us
Jetts Fitness is an affordable boutique-style gym open 24/7 and built around our members results. We pride ourselves on offering a warm welcoming environment where members and staff alike feel valued and motivated.
The Role
As Duty Manager youll be the go-to leader on shift ensuring smooth day-to-day operations delivering great customer service supporting sales and creating energy on the gym floor. Youll play a key part in growing our membership by delivering exceptional tours and follow-ups while also engaging members through regular fitness classes.
Key Responsibilities
Be the key sales contact on shift delivering informative and enthusiastic gym tours
Make proactive outbound calls to engage new leads and support member retention
Provide high-quality welcoming customer service to all members and visitors
Teach engaging group fitness classes as part of your regular shift pattern
Follow up leads and manage prospective member communication via our CRM system
Sign up new members and assist with onboarding to ensure a smooth joining process
Maintain daily health & safety and cleanliness checks reporting any issues promptly
Support the GM in driving retention and following up on payments and queries
Support and deliver local outreach activities to promote Jetts Fitness in the community
Contribute to a positive and inclusive gym culture motivating both members and the PT team
Use club social media as a tool to engage with current and prospective members
Keep the gym clean and organised on shift performing regular walkthroughs and checks
Take accountability ensuring operational and commercial goals are met
What Were Looking For
Sales-Focused: Youre comfortable using a CRM making calls and driving new sign-ups
Detail-Oriented: You take pride in maintaining safety cleanliness and brand standards
Fitness Experience: Proven experience in a gym or fitness environment
Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
Class Confidence: You enjoy teaching and can bring energy to group sessions
Strong Communicator: You can build rapport in person and over the phone
Team Player: You support others and help create a high-performance environment
Community-Minded: You enjoy engaging with the local area and representing our brand
Shift Ready: Comfortable with evening and weekend work as part of your contracted hours
Why Join Jetts Fitness
Be part of a close-knit community-driven gym that values people over profits
Play a hands-on role in helping members achieve real results
- Develop your skills as a manager with hands on experience working directly with the general manager of the club
Develop both your fitness and sales skills in a supportive environment
Free gym membership and a welcoming team culture
Ongoing support and development opportunities
About Company
The UK's leading fitness & leisure recruitment specialists. Trusted by the industry's best businesses since 2015. Service. Delivery. Always.Contact us 07746 791415or email contact any of the team via People
