Duty Manager

Join Our Team: Operational Supervisor - Attractions. 6 months temporary excited to welcome a new Operational Supervisor (internally known as Duty Manager) at Ellesmere your future and lock in your career as we keep our canals open and Hours & LocationThis role follows a 37 hours over a 7 day working pattern. This is a site-based role at Ellesmere Overview:Working across our visitor attraction the Operational Supervisor (Duty Manager) will be responsible for the safe and efficient operation at National Waterways Museum Ellesmree Port alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation the sale of goods and services and the upkeep of a high quality environment for all Operational Supervisor will champion the Trusts values both personally and through your team helping to create an exceptional visitor this role you will actively contribute to increasing revenue enhancing customer satisfaction and ensuring our sites remain welcoming and enjoyable places to ResponsibilitiesManage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in retail catering or of required emergency safety operational financial other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements in line with the Trusts Health and Safety Policy and dealt with to expected standards of courtesy and care; resolve concerns/ targeted business plan objectives for services projects events maintenance to planned expenditure budgets regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams contractors and the Trust management structures as necessary for the execution of worksCoach develop and support the team performance for required measures including customer satisfaction and other service standards. Report on the and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers and a satisfying volunteer and retention of staff and volunteers to assist with the running of the attractions ensuring staff and volunteer satisfaction is high and their duties are youYoure an experienced and confident team leader who can motivate staff and volunteers to deliver a safe welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when handle customer enquiries and complaints professionally and youre comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety identifying and coordinating maintenance needs support coach and develop your team using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers ensuring they feel valued supported and & QualificationsRelevant occupational qualifications in disciplines for bespoke tasks for example food driving licence appropriate to vehicle for specific rolesProven experience in a customer facing relevant to the task retail/catering experience - DesirableProven experience in direct sales handling cash and the application of appropriate proceduresProven experience in monitoring budgets and providing management experience in leading and motivating teams; directing prioritising and delegating daily tasksProven experience leading volunteersProven experience with the use of computers and software packagesAbility to work flexibly in accordance with business to multi task and work prioritisationContact & ApplicationIf you have any questions feel free to reach out to us at We encourage early applications as we may close the vacancy once we receive enough suitable We OfferWe offer an annual salary of 27360. Enjoy a competitive pension scheme increasing holiday entitlement and a range of employee benefits. For a full breakdown of our benefits check out our brochure here: EVP - 1. Learn more: HP