Duty Concierge Manager

We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development. 

This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential hospitality or Build-to-Rent (BTR) environments.

Key Responsibilities

• Lead and supervise the Concierge Team ensuring exceptional resident and guest experiences.
• Oversee daily concierge operations ensuring SOPs and service standards are consistently maintained.
• Act as the first point of escalation for resident queries complaints and service requests.
• Manage concierge rotas staffing arrangements and day-to-day administration.
• Coordinate resident move-ins move-outs viewings renewals and welcome meetings.
• Oversee resident amenities parcel management key control access systems and building security procedures.
• Conduct regular inspections of communal areas amenities and vacant apartments.
• Prepare monthly reports monitor KPIs and support operational improvements.
• Work closely with Housekeeping Maintenance Security and Building Management teams.
• Ensure compliance with Health & Safety policies and emergency procedures.

Apply today if youre passionate about delivering exceptional resident experiences and leading a high-performing concierge team.

Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm 9am-9pm will vary as per business requirements.

Qualifications :

• Experience within a luxury residential hospitality or high-end customer service environment.
• Substantial supervisory or team leadership experience.
• Experience of residential concierge or front desk operations.
• Knowledge of the Build-to-Rent (BTR) sector is desirable.
• Strong leadership communication and problem-solving skills.
• Highly organised with excellent attention to detail.
• Professional proactive and customer-focused approach.
• Working knowledge of Property Management Systems.
• SIA Licence and First Aid/Life Saving qualifications are advantageous.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time