Distribution Transport Clerk

Transport Clerk (Pallet Network) Full time West London HestonPalletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence and our supportive work environment. THE ROLETo provide effective administrative and operational support within a busy pallet network environment ensuring the smooth coordination of deliveries and collections maintaining accurate transport records and delivering a high standard of customer role involves working closely with drivers customers hauliers and internal departments to ensure consignments are managed efficiently delivery issues are resolved promptly and transport operations run smoothly throughout the to 28000 depending on experienceKEY RESPONSIBILITES:Assist with the daily planning and coordination of pallet deliveries and with drivers throughout the day to monitor progress provide instructions and resolve operational the transport team in ensuring deliveries and collections are completed within agreed outstanding consignments failed deliveries delays and collection transport management systems with accurate consignment information delivery statuses and proof of delivery any service failures delays or operational issues to the relevant team with the coordination of pallet network trunking local deliveries and collection activities where as a key point of contact for drivers providing clear instructions and responding to drivers with delivery and collection queries including access issues incorrect addresses missing paperwork and customer drivers follow the correct procedures for paperwork proof of delivery scanning and reporting positive working relationships with drivers while ensuring company procedures and service standards are incoming telephone calls and emails from customers regarding deliveries collections and consignment customers with accurate updates on delivery progress estimated arrival times and collection and respond to delivery queries service issues and complaints in a professional and timely with drivers the warehouse team and other departments to obtain information and resolve customer customers informed of delays failed deliveries damages or other service-related customer enquiries are recorded accurately and followed through to a professional and helpful approach when dealing with customers even during busy and maintain transport paperwork delivery notes collection sheets and proof of delivery consignment details are entered accurately into the transport management system and relevant pallet network delivery discrepancies damages shortages and failed delivery with general transport administration reporting and document relevant paperwork and records are completed in line with company procedures and pallet network the transport team with daily reporting and other administrative duties as IDEAL CANDIDATE WILL HAVE:Essential:Good communication skills both verbal and customer service skills and a professional telephone organisational skills and the ability to prioritise tasks in a fast-paced to communicate effectively with drivers customers and attention to detail and accurate data entry to remain calm and work efficiently under pressure.A proactive approach to problem-solving and resolving operational working knowledge of Microsoft Office and general computer reliable punctual and well customer-focused with a positive and professional confident when communicating with drivers and to work independently and as part of a busy transport and adaptable to changing priorities throughout the working practical solutions-focused and willing to take ownership of tasks through to :Previous experience in transport logistics haulage or pallet of pallet network operations and using a transport management system (TMS) or pallet network of delivery documentation proof of delivery processes and transport handling delivery enquiries service failures and customer & BENEFITSWell support your development; help you grow and also offer you a competitive package that includes:Competitive Annual Gateway access to significant savings and cashback on 900 top retailers from groceries to wellness products travel and much more!Health Care Cash PlanExcellent Pension SchemeWe promote a culture which encourages innovative ideas and we appreciate your talent is key to our success!Let us be your employer of USPalletforcehave grown to become a predominate international supply chain partner to many of the worlds leading brands. We enable customer success through market leading air ocean surface freight logistics supply chain and technology solutions. Our growth is accelerating around the AND INCLUSIONEquality diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential from the moment they are hired and throughout their career means ensuring that all our colleagues have the same opportunity to succeed regardless of origin gender age disability sexual orientation gender identity or affiliation with a political religious union organisation or minority reserves the right to close the vacancy before the stated closing date if a high volume of applications is to the volume of applications we receive we regret that we are not able to provide detailed feedback to applicants that were not must have the legal right to live and work in the United Kingdom. If you have any queries please contact: