Distribution Digital Support Specialist

Temporary Full Time

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Do you have a passion for helping people become more productive and efficient with technology Are you looking for an exciting opportunity to engage with and provide support to some of the most entrepreneurialupbeathigh-energypeople youll ever meet in your life

In this role you will identify our users needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business learn and understand our audience and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist:

• Becoming a subject matter expert in our Canada Life tailored Salesforce
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting problem solving and training
• Recognize trends monitor and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system

Qualifications:

• A great listener who is comfortable providing support to a wide range of users
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator both verbally and written
• Thrives in a fast paced changing environment
• Positive can do attitude
• Self-motivated takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm cool and collected
• Experience working within Salesforce or other Customer Relationship Management tools would be considered an asset
• Proficient in Microsoft Office products (Outlook Excel Word PowerPoint)
• Bilingual required (French and English)

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The base salary for this position is between $50900 - $76400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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