Disrepair Case Officer

3 months contract with a local authority

Job Purpose

• The Disrepair Case Officer is responsible for managing and resolving housing disrepair cases to minimise risk cost and legal exposure to the Council.
  
• The role focuses on preventing disrepair claims progressing to litigation effectively managing ongoing cases and ensuring that all repair works and legal processes are handled efficiently compliantly and within required timeframes.
  

Key Duties/Accountabilities

• Manage disrepair cases from initial complaint through to resolution aiming to prevent escalation to legal action.
  
• Ensure all cases are handled promptly effectively and in accordance with Council procedures.
  
• Monitor case progress including timelines and associated costs and maintain accurate records.
  
• Provide recommendations on settlement options based on risk costs and case details.
  

Essential Experience Required

• Experience managing or supporting disrepair housing repairs or casework within a local authority or housing environment.
  
• Experience dealing with complex correspondence and drafting reports.
  
• Experience working with contractors or surveyors to deliver services.
  

Essential Qualifications Required

• Degreelevel qualification or equivalent relevant experience.
  
• Good understanding of social housing housing legislation and disrepair processes.
  
• Knowledge of local authority practices and procedures.
  

Additional information to note

• Working hours: 35 hours per week
  
• 6 Brixton Hill London Lambeth SW2 1RW United Kingdom
  
• Work pattern - Monday Thursday and Fridays working from home and Tuesday and Wednesdays in the office.
  
• We work on bi-weekly schedule.
  

The role closes on 30^th April 2026 apply ASAP.