Directorate Support Officer
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Job Summary
- Housing Repairs & Disrepair Support:
- Provide administrative support for housing repairs and maintenance services.
- Process and monitor repair orders through to completion.
- Ensure appropriate Schedule of Rates (SOR) codes are applied.
- Liaise with residents contractors surveyors housing officers and other stakeholders.
- Monitor progress and resolve issues affecting service delivery.
- Provide administrative support for housing repairs and maintenance services.
- Damp & Mould Case Coordination:
- Support the delivery and coordination of damp and mould programmes.
- Schedule and monitor inspections and repair works.
- Coordinate activities between contractors residents surveyors and support agencies.
- Proactively identify and resolve barriers to service delivery.
- Support the delivery and coordination of damp and mould programmes.
- Customer Service & Complaint Resolution:
- Respond to enquiries from residents and service users.
- Assist with complaints handling and service requests.
- Work with colleagues to ensure responses are delivered within agreed deadlines.
- Deliver excellent customer service and maintain positive stakeholder relationships.
- Respond to enquiries from residents and service users.
- Administrative & Business Support:
- Provide proactive administrative support across Housing Services.
- Process incoming correspondence and documentation.
- Maintain accurate records logs registers and electronic filing systems.
- Prepare meeting papers agendas and supporting documentation.
- Take accurate notes and minutes where required.
- Provide proactive administrative support across Housing Services.
- Reporting & Data Management:
- Collate and analyse service information.
- Produce reports on repairs performance contractor performance inspections disrepair cases and service delivery activity.
- Support the development and maintenance of management information systems.
- Ensure records are accurate up-to-date and compliant with Council requirements.
- Collate and analyse service information.
- Financial Administration:
- Process purchase orders invoices compensation payments and fees.
- Assist with budget monitoring and financial reporting.
- Ensure financial records are accurate and maintained appropriately.
- Support financial administration processes within the service.
- Process purchase orders invoices compensation payments and fees.
- Meetings & Events:
- Organise meetings inspections case conferences and service reviews.
- Coordinate diaries invitations venues travel and supporting documentation.
- Assist with training events and service-related activities.
- Organise meetings inspections case conferences and service reviews.
- Partnership Working:
- Build effective working relationships with residents contractors surveyors housing officers legal services social care teams health services and external agencies.
- Support collaborative working across Housing Services and the wider Council.
- Build effective working relationships with residents contractors surveyors housing officers legal services social care teams health services and external agencies.
- Compliance & Governance:
- Ensure compliance with data protection requirements safeguarding policies health & safety procedures and Council policies and procedures.
- Maintain confidentiality and professionalism at all times.
- Ensure compliance with data protection requirements safeguarding policies health & safety procedures and Council policies and procedures.
- Essential:
- Strong administrative experience within Housing Property Services Repairs Maintenance Local Government or a similar environment.
- Experience coordinating repairs maintenance works or service delivery activities.
- Experience dealing with residents contractors surveyors and internal stakeholders.
- Excellent customer service and communication skills.
- Experience using IT systems for record management reporting and administration.
- Strong organisational skills with the ability to manage competing priorities.
- Experience producing reports statistics and management information.
- Experience processing financial information purchase orders invoices or payments.
- Ability to work independently and as part of a team.
- Strong administrative experience within Housing Property Services Repairs Maintenance Local Government or a similar environment.
- Desirable:
- Previous Local Authority experience.
- Experience supporting Housing Repairs Disrepair Damp and Mould or Property Services teams.
- Experience working with Schedule of Rates (SOR) codes.
- Experience dealing with complaints and contractor performance monitoring.
- Experience using housing management repairs or asset management systems.
- Previous Local Authority experience.
- Based in Catford London.
- Hybrid working arrangement: 3 days office-based each week (Monday plus two additional days) and 2 days per week working from home.
- Fast-paced Housing Services environment with regular interaction with residents contractors surveyors and internal teams.
- 25.93 per hour (Umbrella)
- 7 Month Contract
- Location: Catford London
- Hybrid Working 3 Days Office-Based and 2 Days Home Working
- Bi-weekly Pay
- Opportunity to support a busy Housing Service delivering essential repairs and resident services.
- Varied role involving housing repairs disrepair damp and mould reporting customer service and business support.
- Excellent opportunity for candidates with Housing Administration Repairs Administration Property Services Resident Services or Local Government experience.
Required Skills:
Person Specification Experience Essential Administrative experience within a busy office environment. Experience working with customers service users or stakeholders. Experience managing records and databases. Experience coordinating workloads and monitoring progress. Experience producing reports and statistical information. Experience processing financial transactions or purchase orders. Desirable Local Authority experience. Housing Services experience. Repairs and Maintenance experience. Contractor management support experience. Damp and Mould or Disrepair casework support experience. Skills & Competencies Essential Excellent written and verbal communication skills. Strong organisational and administrative skills. Excellent customer service skills. Ability to prioritise and manage a busy workload. Strong attention to detail. Good analytical and problem-solving skills. Proficient in Microsoft Office applications. Ability to work effectively with a wide range of stakeholders. Ability to maintain confidentiality and professionalism. Working Environment Based in Catford London. Hybrid working arrangement. 3 days office-based each week (Monday plus two additional days). 2 days per week working from home. Fast-paced Housing Services environment. Regular interaction with residents contractors surveyors and internal teams. Whats on Offer 25.93 per hour (Umbrella) 7 Month Contract Location: Catford London Hybrid Working 3 Days Office-Based and 2 Days Home Working Bi-weekly Pay Opportunity to support a busy Housing Service delivering essential repairs and resident services. Varied role involving housing repairs disrepair damp and mould reporting customer service and business support. Excellent opportunity for candidates with Housing Administration Repairs Administration Property Services Resident Services or Local Government experience. Applications are particularly welcomed from candidates with experience as a Support Officer Housing Administrator Repairs Administrator Business Support Officer Property Services Administrator Housing Assistant or Local Authority Administrative Officer. Provide your feedback on BizChat
