Director, PS Operations & Delivery

Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. Youll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility financial discipline and scalable process while acting as a trusted

This is a role for someone who thinks strategically executes with precision and knows how to bring others along with them. If youre ready to shape how a high-performing PS function runs - and grows - wed love to hear from you.

Location:London - WC2 (Flexible Hybrid working model)

More About the Role ...

As Director of PS Operations & Delivery you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. Youll lead cross-functional alignment own performance and financial governance and champion the process improvements that make the whole team more effective.

This is a role that sits at the intersection of strategy and execution-equally comfortable shaping long-term direction and rolling up your sleeves to get things real influence with senior stakeholders and as the function growsbuildand lead a team of your own.

Key Responsibilities ...

Strategic Leadership & Thought Partnership

• Serve as a trusted strategic advisor to the PS Lead bringing structured thinking to operational and business challenges

• Drive cross-functional alignment across Delivery Finance Sales and other functions-facilitatingdecision-making with clarity and confidence

• Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders

• Contribute to the PS functions longer-term planning andorganisationaldirection

Financial Control & Commercial Governance

• Own financial performance oversight across the PS portfolio working in close partnership with Finance

• Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity

• Maintain rigorous CRM governance and pipeline hygiene ensuring leadership always hasan accuratepicture

Performance Visibility & Reporting

• Define and own the KPI framework that gives complete visibility across the PS & Delivery function

• Set and uphold reporting standards working with Programme Directors on portfolio-level status and progress tracking

• Lead performance reporting for strategic initiatives including AI programmes and cross-functional workstreams

Governance Process & Delivery Excellence

• Lead the design and implementation of scalablestandardisedprocesses that remove operational friction and raise the bar on delivery consistency

• Partner with Programme Directors to ensure execution alignment and governancerigouracross the portfolio

• Own the CLM system-including contract approval workflows and internal governance cycles

• Maintain the Deliveryorganisationalstructure keeping itaccurateand fit for purpose as the function evolves

Knowledge Management & Internal Communications

• Own the central knowledge repository-ensuring it is structured current and actively used

• Drive thestandardisationand embedding of lessons learned across project delivery

• Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed

Commercial Support

• Bring operational leadership to RFP responses and proposal preparation coordinating across Sales Delivery and SMEs to produce compelling high-quality bid content

AI & Automation

• Champion the adoption of AI-driven tools for reporting automation workflowoptimisation and data analysis-identifyingopportunities to embed smarter ways of working across the function

People Leadership

While this role is initially an individual contributor position it carries a clear people leadership trajectory. As the PS function grows you will be expected to build lead and develop a small operations team - setting direction managing performance and creating an environment where people do their best work.

What WereLooking For ...

• Proven experience in a senior operations programme or delivery leadership role-ideally within a Professional Services or consulting environment

• Strong financial acumen with direct experience of budget management forecasting and commercial governance

• Exceptional stakeholder management skills-able to influence and advise at senior leadership level

• A track recordof designing and implementing process improvement at scale

• Comfortable working across strategy and execution and in ambiguous fast-moving environments

• Experience with AI or automation tools applied to operational workflows is a strong advantage

• People management experience or a demonstrated readiness to step into a leadership remit