Director of Surveying Services (DoSS)

• London
• Remote
• Yearly salary: 90000 - 120000

Director of Surveying Services (DoSS)

The Role:

Reporting into the Senior Leadership Team the Director of Surveying (DoSS) will provide strategic technical and operational leadership of the Surveying function across Marley Risk Consulting (MRC) with a specialist focus on both the claims and underwriting risk management aspects of Latent Defect Insurance (LDI).

As an experienced senior Chartered Surveyor you will be responsible for developing and leading a commercially viable multidisciplinary surveying capability that delivers highquality technical services to support MRCs claims Underwriting and other businesses. Operating as feeearning practitioners the surveying team will uphold the highest professional and ethical standards enabling services to be offered both internally and to external clients across the wider market.

The Director of Surveying will play a pivotal role in shaping and delivering the strategic direction of the business ensuring technical excellence regulatory compliance and valuedriven outcomes that support growth innovation and reputation across the LDI sector.

Job Type:This role will be a full-time permanent contract (Mon-Fri).

Job Location: This role will be associated with MRC headquarters in Cheltenham but can be a fully remote hybrid or office based. A presence at site locations will be required and travel will be required.

Key Activities:

• Strategic Leadership

Provide strategic direction for the Surveying function aligned with MRCs corporate objectives and growth strategy

Contribute to business planning service development and operational decisionmaking

Identify opportunities to expand technical services enhance market position and deliver value for money and to provide surveying services to other complementary business sectors

Champion innovation efficiency and best practice across surveying activities

• People Leadership
• Build and develop a multidisciplinary team of surveyors and technical specialists
• Ensure effective capacity and resource planning skills development and succession planning
• Support professional development RICS CPD compliance and pathways to chartership
• Drive professional excellence and continuous improvement across the service accountability collaboration continuous improvement and professional excellence

• Professional and Technical

Act as MRCs lead professional for surveying practice ensuring compliance with RICS Rules of Conduct (2022) and all relevant professional standards

Ensure appropriate governance quality assurance and risk management frameworks are in place

Oversee technical standards for reporting expert opinion causation analysis and defect investigations within the LDI claims environment

Promote and embed ethical behaviour professional integrity and competence across the surveying function

Ensure effective management of conflicts of interest complaints handling and professional indemnity consideration

Service Leadership

• Lead and manage the delivery of surveying services supporting LDI claims insurance risk and disputerelated matters
• Provide oversight of complex highrisk or highvalue claims and technical referrals
• Ensure services are delivered to agreed quality cost and time objectives
• Maintain consistency accuracy and defensibility of professional advice provided to insurers clients and legal stakeholders
• Manage external professional partner and contractor relationships

• Commercial Leadership

Develop and manage a commercial feeearning surveying model aligned to business needs and market demand

Responsibility for financial performance budgets resource planning and cost control

Support bid development pricing strategies and client proposals

Drive value for money through effective resourcing performance management and procurement of external consultants where required

• Stakeholder Management
• Build and maintain strong working relationships across the business parent company and clients.
• Drive profitable growth supporting business development opportunities and propositions.
• Represent the business externally as a senior technical authority within the LDI and insurance sector
• Support dispute resolution expert engagement and client assurance where required.

• Other Duties
• Perform additional tasks as reasonably required by the business.

Experience required:

At least 10 years practical surveying experience

Strong technical knowledge of building pathology defects and causation in the context of construction and insurance claim

Significant senior leadership experience within surveying insurance claims risk and/or construction environment

Experience of Latent Defect Insurance (LDI) construction warranties or complex insurance claims

Management of fee earning services with commercially focussed technical teams

Demonstrable success in building and developing high performing teams

Desired Skills and Competencies:

Ethics integrity and professionalism

Strategic leadership and commercial acumen

Technical authority and judgement

Risk management and quality assurance

Client focus and stakeholder confidence

People leadership and talent development

Driving value for money and sustainable growth

Attention to detail

Expert verbal and written communication skills

Qualifications required:

Chartered Surveyor (MRISS or MRICS)

Degree (Construction Building Surveying or similar)

Professional qualifications or certification e.g. CII CILA

Benefits:

Enhanced company pension

Cycle to work scheme

Tech scheme

Life insurance (following successful completion of probationary period)

Private medical insurance (following successful completion of probationary period)

Flexible working

Employee assistance programme

Free gym membership