Director of Global People Services

Director of Global People ServicesAt Costa Coffee we are what we coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go wevegot you us to shape the future of and lead our People Services function transforming the experience for thousands of team members through exceptional service digital innovation and operational excellence. Overseeing Payroll People Systems People Operations and Employee Relations youll create a seamless modern and scalable people experience that supports our ambitious growth teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the as aDirector of Global People Servicestheresnever been a better time to why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)An annual discretionary bonus scheme based on business results and individual contribution.A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team :In this role youll lead a function that helps our business perform at its best. Working across markets and teams youll drive consistency efficiency and great people experiences. This means youll:Shape and deliver Costas long-term People Services strategy supporting both business performance and team member experience. Lead Payroll People Systems People Operations and Employee Relations to deliver a best-in-class consumer-grade service. Harness data technology and AI to improve decision-making streamline processes and unlock greater operational efficiency. Foster a culture of innovation continuous improvement and external best practice to modernise People Operations. Ensure outstanding service delivery governance and compliance creating trusted scalable and future-ready people you are:Were looking for someone who combines strategic thinking strong leadership and a passion for delivering great people experiences. Youll bring:Significant leadership experience in People Operations Shared Services or a comparable operational environment with experience delivering transformation and continuous improvement. Strong customer and team member focus using data insight and technology to create exceptional service experiences and drive operational excellence. A commercial mindset skilled at influencing senior stakeholders embracing innovation and leading teams through complex youll work:Right now our Support Centre teams work flexibly blending home working with in-person time whenever it matters most whether thats a team moment a creative session or simply coming together to share excited to be moving into anew home for our brand in St Albans in January 2027 an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to any reasonable adjustments and general queries pleaseget in touch