Director of Enterprise Technology

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Its an incredible time to join Multiverse as Director of Enterprise Technology as we scale from Series E toward IPO. Every stage of that journey raises the bar on what good IT looks like: more employees more auditors more systems more scrutiny and zero tolerance for the operation falling over.

Were looking for a Director of Enterprise Technology to own IT end-to-end: two connected halves of the function the day-to-day running of IT services across the business and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a keep the lights on role split from a build the future role its one leader accountable for both because at this stage of growth they have to move in lockstep. Youll be the most senior IT voice in the business setting the strategy as well as running the operation.

This role needs an AI-native leader. Not someone who bolts AI onto existing ways of working but someone who sees automation and AI as the engine of the team the thing that lets a lean function support a scaling business without just adding headcount and that turns IT from a cost centre into a genuine driver of strategic business outcomes.

The Mission: Multiverse is reshaping the future of workforce development. As we scale headcount geographies and compliance obligations on the way to IPO IT has to go from good enough for a fast-growing startup to resilient auditable and scalable for a public company without ever compromising the experience our 1000 employees get day to day.

The Environment: Youll sit at the centre of a small high-trust fully in-house IT function with full ownership of the IT budget tooling strategy and roadmap. Youll represent IT to the exec team and increasingly to auditors and the board as we approach IPO. Youll have the autonomy to decide how your teams time and the IT budget are split across your two remits and the seniority to make the case for more of either when the business needs it.

Our Tech Stack: Google Workspace (were a Google-first environment); identity via Okta Entra ID and/or JumpCloud including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n Zapier Workato and scripting (Python Bash); and security practice aligned to frameworks like ISO 27001.

Youll manage the operational running of IT across Multiverse ensuring our 1000 employees get excellent support that people join move within and leave the business with seamless and secure experiences and that incidents are handled swiftly and professionally. This is delivered by your in-house team so youll own resourcing workload and standards directly rather than through a third party.

Youll lead the planning and delivery of the systems and platform changes IT needs to make as we scale new tooling integrations identity and endpoint platform upgrades automation of manual processes and the technical controls (access management audit trails change management) that a business preparing for IPO is expected to have in place. Youll run these as real projects: scoped resourced tested and rolled out with minimal disruption to BAU.

Youll lead the whole of IT a small fully in-house team spanning both remits balancing workload and investment across BAU and project work and making the call on trade-offs between fix it now and fix it properly. Youll own the IT budget and roadmap and be the one accountable when the exec team or board asks how IT is scaling with the business. A big part of the role is making things better across both sides of the house: spotting manual processes that should be automated building workflows that save time and continuously improving how IT operates as the business scales. Youre not just keeping the lights on youre making the whole operation more efficient more auditable and more scalable.

• Stabilise and prove BAU: Quickly own service delivery end-to-end with SLAs met and your in-house teams standards and workload clearly managed and visible. Once thats done you move on to implementing a culture of continuous improvement which gives measurable improvements in all areas of our BAU work.

• Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity ITSM automation platform or major integration) from scope to live rollout with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag.

• Build the team model: Establish how your teams time splits across BAU and project work and how its protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate.

• Lead with AI not just tolerate it: Set a visible standard for using AI and automation as the default way of working across the team identifying manual repeatable processes across the IT Ops estate to eliminate and freeing capacity for higher-value systems work. But you wont stop there as youll go on to use it where the thinking is hard not just where the task is easy diagnosing complex incidents forecasting capacity and risk and shaping how the estate evolves.

• Raise the operating bar: Introduce (or tighten) the documentation change management and incident processes that scale with headcount and hold up under IPO-level scrutiny.

• Build a customer focus: Build real relationships with the stakeholders IT Ops serves understanding their goals well enough to anticipate needs not just respond to requests. Youll be judged not on tickets closed but on whether other leaders see IT Ops as a team that makes their work easier.

• 7 years in IT operations or IT leadership including 3 years as the most senior IT person in a business or leading multiple IT teams/functions at once

• Proven experience owning IT strategy and service delivery in a scaling organisation with a fully in-house team including managing to SLAs and internal standards

• Experience selecting procuring and managing software/tooling vendor relationships (contracts budget renewals) even without an MSP in the mix

• Track record of leading systems or platform implementations end-to-end scoping stakeholder management testing rollout and adoption as well as running BAU in parallel

• Strong automation mindset youve built or directed workflows and automated processes that saved real measurable time across a function using scripting (Python/Bash) or platforms like n8n Zapier or Workato

• Genuinely AI-native as a leader: you use AI tools daily you can tell the difference between a real agentic workflow and a chatbot wrapper and you set the tone for your team to work the same way

• You see automation and AI as the engine that lets a lean team punch above its weight not a side initiative but core to how you plan headcount prioritise work and deliver strategic outcomes for the business

• Solid technical foundation: identity management (Okta Entra ID or JumpCloud) endpoint management SaaS administration (Google Workspace or equivalent) and how these connect to broader systems architecture and IT strategy

• Comfortable owning trade-offs between run the business and change the business investment and making that case to the exec team

• Excellent communication calm under pressure credible with end-users vendors auditors and senior leadership alike

• Process-minded with a bias for documentation change control and continuous improvement

• Full ownership experience: budget management vendor/tooling negotiation and direct people leadership

• Experience in tech edtech or high-growth environments ideally having led IT through a significant scaling milestone (funding round M&A or IPO readiness)

• Direct exposure to IPO or public-company readiness work: SOX ITGCs access reviews audit evidence or working with external auditors

• Hands-on experience with modern identity platforms (Okta Entra ID JumpCloud) Okta Workflows especially

• Familiarity with modern IT tooling: FreshService (or similar ITSM) Google Workspace endpoint security/EDR tooling

• Understanding of security frameworks such as ISO 27001 what controls and evidence look like in practice especially relevant to IPO readiness

• ITIL foundation or equivalent service management knowledge

• Experience with incident management frameworks and tooling

• Experience presenting IT performance risk or roadmap to an exec team or board

We evaluate and drive performance through Behaviours Achievement and Mastery grounded in our Operating Principles. In this role that looks like:

• Drivers Not Passengers: You dont wait to be told which fires to fight or which projects to prioritise you own the trade-off between BAU and systems work and drive both forward.

• Solve for Customer Value: Whether its an employee waiting on a laptop or a new platform rollout you prioritise what actually improves the experience and the business not whats easiest to ship.

• Be Decisive Even in Ambiguity: Systems implementations rarely have a perfect plan. You make the call roll out learn and adjust rather than waiting for certainty.

• AI to Deliver Outcomes: You treat AI and automation as the engine of the team not a side project the reason a lean function can scale with the business rather than just adding headcount and a direct lever for delivering strategic business outcomes not just internal efficiency.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Director