Director, Client Growth & Engagement

Permanent Full Time

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Client Advisory Services (CAS) is Canada Lifes advice and sales organization focused on building individual relationships with plan members and clients.

Our Benefits & Insurance team helps bring that ambition to life by providing advice guidance and support across insurance and benefits solutions helping Canadians navigate important health coverage and financial decisions. The team supports plan members and clients with optional and portable benefits life conversions and digital-direct insurance journeys. Through expert advice advisor enablement and a focus on the client experience we help Canadians make informed decisions while creating opportunities to strengthen long-term relationships with Canada Life.

Reporting to the AVP Benefits & Insurance the Director Client Growth & Engagement is responsible for leading growth engagement and client experience initiatives that generate opportunities and improve outcomes across the Benefits & Insurance client journey. Working closely with Performance Management this role translates sales funnel insights into actions that drive awareness engagement conversion and lifetime client value.

What you will do

• Lead growth and engagement initiatives that increase acquisition engagement conversion and retention
• Partner closely with the Insurance Sales team to generate opportunities and improve lead conversion
• Develop and execute campaigns client journeys and engagement strategies across Portable Benefits Individual Health & Dental and Individual Insurance
• Optimize member and client communications digital journeys and engagement strategies using a test-and-learn approach to improve outcomes
• Lead voice of customer and client satisfaction programs ensuring feedback is captured in initiatives
• Partner with Performance management to identify sales funnel opportunities and prioritize actions that improve conversion and growth
• Measure and report on the impact of growth and engagement initiatives
• Collaborate with Sales Marketing Digital Tech and Member Experience teams to implement initiatives
• Partner with Client Growth & Engagement leaders across CAS to create a more connected experience for plan members and clients

What you will bring

• 7 years of experience in growth customer experience client engagement sales enablement or related leadership roles.
• Experience designing and delivering initiatives that drive engagement conversion and business growth.
• Strong understanding of customer journeys and client experience improvement practices.
• Experience using data and client insights to identify opportunities and improve outcomes.
• Proven ability to manage multiple initiatives and priorities simultaneously.
• Strong collaboration and stakeholder management skills.
• Experience in insurance benefits financial services or a related industry.

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The base salary for this position is between $114200 - $164200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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