Digital Product Lead Designer

Location: Hybrid - 3 days at VHQ Crawley

Hours:Full Time 37.5 hours per week. Monday to Friday

Contract Type:

Salary:Competitive

Closing Date: 4^th October 2026

We review applications on a rolling basis and may close the advert early if we receive a high volume of applications.

At Virgin Atlantic Airways we believe that everyone can take on the world and its our vision to become the most loved travel company. As we embark on this next exciting stage of our journey were harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

In a nutshell

At Virgin Atlantic great digital experiences dont happen by accident - theyre designed with purpose. As Lead Digital Product Designer youll shape one of our most important customer journeys creating intuitive accessible and beautifully crafted experiences that make it easier for our customers to travel with us.

Alongside leading the design of a major digital product journey youll help shape the future of our design practice by exploring how AI can improve both the experiences we create and the way we work. Working closely with Product Engineering and Analytics youll bring together customer insight creativity and technology to solve complex problems while championing responsible human-centred design.

This is a senior individual contributor role where youll lead through expertise influence and collaboration - raising the bar for design quality across Virgin Atlantic without direct line management responsibility.

Day to day

• Leading the end-to-end design of a major digital customer journey from discovery and prototyping through to delivery and continuous improvement
• Partnering with Product Managers Engineers and Analysts to turn customer needs and business goals into simple intuitive digital experiences
• Identifying where AI can genuinely improve customer experiences and design ways of working ensuring every solution is responsible trustworthy and adds real value
• Championing accessible inclusive and consistent design by evolving our design system and maintaining high standards across products and platforms
• Using customer research behavioural data and experimentation to validate ideas measure success and continuously improve our digital experiences
• Coaching and supporting fellow designers sharing best practice and helping grow capability across the wider design team

About you

Youre a curious and creative product designer who enjoys solving complex problems influencing others through evidence and bringing people together to create exceptional digital experiences. Youll be passionate about combining great design with emerging technology while always keeping the customer at the centre of every decision.

• Proven experience leading the design of complex digital products or customer journeys with a strong portfolio showcasing web and app experiences from concept through to delivery
• Deep expertise in UX UI interaction design and accessible inclusive design with experience developing and evolving scalable design systems
• Strong collaboration and stakeholder management skills confident working alongside Product Engineering and senior leaders to influence decisions through customer insight and design thinking
• Experience applying AI within product design whether through AI-assisted design workflows or designing AI-enabled experiences alongside sound judgement on where AI adds valueand where it doesnt
• A collaborative leadership style with experience mentoring designers raising design standards and helping teams embrace new tools ways of working and continuous improvement

If youre excited by the opportunity to shape the future of Virgin Atlantics digital experiences while helping evolve how design is practised through thoughtful use of AI wed love to hear from you.

Be yourself Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. Thats why were proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age gender gender identity gender expression ethnicity sexual orientation disabilities religion or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you we encourage you to let us know if youd like a little extra help with your application or if you have any individual requirements at any stage along your recruitment journey. We are here to support you so please reach out to our team()feeling confident that weve got your individual considerations covered.