Digital Field Service Engineer

Digital / Field  Service Engineer a combined role 50% digital solutions(DS) & 50% field service activities(FSA) is responsible for (DS) support. To drive continuous improvement of Continentals digital solutions and technical field service activities across the UK & Ireland helping to grow and support in all areas of DS & FSA. Managing operations & activities in a field area including DS installations ongoing maintenance and customer support. site audits CNP audits warranty product performance monitoring vehicle weigh testing SP/end-user support and other specific requirements. Ensuring optimum customer satisfaction in combination with maximum operational efficiency at all times.

Digital / Field Service Engineer - Key Responsibilities

• Within your given geographic territory
• Support in continuous improvement of Continentals digital solutions across the UK and Ireland acting as an interface between local operations and central R&D teams.
• Help drive and support with end-user service-providers & other bodies with the digital solutions strategy by supporting revenue and hardware volume targets forecasting demand and ensuring successful implementation of new technologies and system updates.
• Manage the installation training and ongoing support of Continentals digital platforms and connected fleet solutions ensuring high levels of customer satisfaction and operational effectiveness.
• Oversee product performance monitoring and analysis including mileage fuel efficiency and warranty-related investigations while ensuring compliance with corporate standards and legal requirements.
• Coordinate and deliver dealer and fleet audit programmes identifying improvement opportunities ensuring compliance with service standards and supporting corrective actions where required.
• Ensure all technical activities are delivered in accordance with quality health and safety and risk management standards reviewing and enhancing processes to support continuous improvement.
• Establish strong relationships with internal stakeholders customers fleet operators OEMs telematics providers and industry organisations acting as a trusted technical and business advisor.

Qualifications :

The ideal candidate will combine a strong automotive engineering background with expertise in digital technologies telematics data analytics and tyre performance. They will be an effective people leader with excellent communication customer engagement and problem-solving skills capable of driving innovation and delivering business results in a technical and customer-focused environment.

Education and Professional Qualifications

• Recognised degree level or equivalent qualification in mechanical / automotive Engineering 

Professional Experience

• Minimum of three years experience within an automotive engineering environment preferably in a management or leadership role.
• Strong technical knowledge of both commercial vehicle and passenger vehicle systems.

Technical Knowledge

• Expert knowledge of passenger and commercial tyre technologies.
• Expertise in data visualisation MS office data analytics and the interpretation of large and complex datasets.
• Working knowledge of fleet telematics systems digital platforms APIs and data integration processes.
• Experience with technical service and operational systems including digital fleet management and monitoring solutions.

Leadership and Business Skills

• Proven ability work independently
• Strong customer service and stakeholder management skills with the ability to communicate effectively at all organisational levels.
• Excellent verbal and written communication skills including the ability to present technical and business insights to senior leaders.
• Strong planning organisational budgeting and project management capabilities.

Personal Attributes

• Strong analytical and problem-solving skills.
• Innovative mindset with the ability to develop and implement new ideas and processes.
• High attention to detail and commitment to quality.
• Customer-focused approach with a commitment to continuous improvement and driving change.
• A clean UK driving licence 

Additional Information :

Candidate must be located within the midlands area  

Where necessary there may be out of hours weekend and evening work required to facilitate the needs of Continental and/or our customers requirements

Interview process

Preliminary virtual Teams interview dates - 20th / 23rd November

Second stage interview dates - 4th / 7th December

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

Yes

Employment Type :

Full-time